1st negative feedback in over 12 months

pinkgem

She has replied to me again

"I only would like to read a more accurate description before buying an item. As I explained if there was no return policy what good would it make to contact you?"

The thing is I do not have a returns policy as I don't accept returns if someone just changes their mind or bought the wrong size etc and I don't want to say that I accept returns on damaged, faulty or mis-described items because I don't sell damaged, faulty or mis-described items.

If something gets damaged or lost in the post then obviously I will refund and don't think that needs to be mentioned.

but if someone is unhappy for some reason I would consider refunding on return of the item but don't want to advertise the fact as it may encourage more people to ask for refunds

amandada

I had an almost identical experience recently, and was really worried about the neg feedback, but after taking advice on here, I negged the buyer back, and left the comment "buyer chosed not to participate in correct dispute procedure"
It's not affected my sales one bit, and it hasn't made much of a dent in my 100%
Moral high ground;)

Snooze_Control

Pinkgem, get over it! I didn't have you down as the sort of person who thinks that the only thing to life is your immaculate 100% Ebay feedback, but it looks like I could well have been wrong after all.

Granted, the feedback left was unfair and, well, clearly wrong, but we all (sellers) go through the same thing at some point or another. Just leave negative feedback stating your case but keep it civil and then move on.

ONE unjustified negative feedback comment is not the end of the world. :rolleyes:

SC

pinkgem

Snooze_Control wrote:

Pinkgem, get over it! I didn't have you down as the sort of person who thinks that the only thing to life is your immaculate 100% Ebay feedback, but it looks like I could well have been wrong after all.

Granted, the feedback left was unfair and, well, clearly wrong, but we all (sellers) go through the same thing at some point or another. Just leave negative feedback stating your case but keep it civil and then move on.

ONE unjustified negative feedback comment is not the end of the world. :rolleyes:

SC

I'm not that bothered about the negative more about the fact that she didn't bother to contact me before leaving it.

I didn't have 100% feedback before, I had 99.5% and still have 99.5% now so it has not affected that, I just hadn't had a negative for over 12 months

I have left her negative feedback in return and left a reply to the feedback she left me

Moglex

pinkgem wrote:

She has replied to me again

"I only would like to read a more accurate description before buying an item. As I explained if there was no return policy what good would it make to contact you?"

The thing is I do not have a returns policy as I don't accept returns if someone just changes their mind or bought the wrong size etc and I don't want to say that I accept returns on damaged, faulty or mis-described items because I don't sell damaged, faulty or mis-described items.

If something gets damaged or lost in the post then obviously I will refund and don't think that needs to be mentioned.

but if someone is unhappy for some reason I would consider refunding on return of the item but don't want to advertise the fact as it may encourage more people to ask for refunds

May I suggest that you have a line prominently displayed saying something along the lines of "if there is any problem with your purchase, please contact me and I will do my utmost to rectify the situation".

It doesn't imply that you'll take back items people bought in error, but I find seeing a statement like that gives me a great deal of confidence in the seller.

pinkgem

Moglex wrote:

May I suggest that you have a line prominently displayed saying something along the lines of "if there is any problem with your purchase, please contact me and I will do my utmost to rectify the situation".

It doesn't imply that you'll take back items people bought in error, but I find seeing a statement like that gives me a great deal of confidence in the seller.

In my auctions I state to contact me if any problems before leaving feedback as they can usually be resolved

ormus

just leave the moron a neg fb.

re folders for ebay morons, ive got one where there is 36 emails in it!
still in dispute since last may!
hes still asking for his money back. told him i will see him in the county court if required.

pinkgem

ormus wrote:

just leave the moron a neg fb.

re folders for ebay morons, ive got one where there is 36 emails in it!
still in dispute since last may!
hes still asking for his money back. told him i will see him in the county court if required.

i did and left a reply to mine too

i have also had to start folders for disputes with "ebay morons" but none at the moment thankfully

pinkgem

oops wrong thread.

ormus

although i get very annoyed with these numptys, i do realise that ebay just reflects the society we live in.
and i know in my daily life, i see plenty of numptys in my working and social day.
when you realise that 7.5 million uk peeps are illiterate, then you begin to see the basic problem.