at end of tether

phineaj

hi i hope someone can help i bought an embossing machine from the range in burton on the 24th of january didnt get a receipt cause they sai there was a problem with till got it home it was broken and there were bits missing i rang them they said they wouidnt do anything so i went in with the bag and the item 30 mile round trip still we wont help so i emaild the thhead office and exspland its not fir for purpose they couidnt care less i told them why i didnt have the receipt and that my friend who was acting as my carera couid confirm this they said that they are not preparid to help contact the company who made it so i did nearly 230 emails and phonecalls i even had someone in the usa ringing them and then finaly got through they said there system had gone down and wouid send me all the stuff ect si i agreed kept ringing them then they said they wouid send me a tracking number they didnt so i sent more emails ect and then they said it had been sent vut no tracking number so i waited and then started checking with fedex no package ups no package and post offive and uk customes nothing what the heck do i do now im in very poor health and this was ment to be relaxing part of my hobby and help my fundraising but im so angry and upset and so out of pocket i just dont know what to do the company wont respond and the range have washd there hands of it help please

Valli

phineaj wrote: »

i bought an embossing machine

from the range in burton

on the 24th of january

didnt get a receipt cause they sai there was a problem with till

got it home it was broken and there were bits missing

Pulled out the pertinent bits. Please answer this question.

HOW DID YOU PAY FOR THIS ITEM?

phineaj

hi i paid cash and i thought all of it was importent to the point i was making

arcon5

Have you tried presenting them with proof of purchase? ie a bank statement

It's not necessarily about what you have put but how it's been written. It's very difficult to pull out the key points of the complain when piled all in to one sentence

wealdroam

phineaj wrote: »

hi i paid cash...

Then you will need to rely on your friend as 'your proof of purchase'.

As you have already sent 230 emails, that's over four every day, on average, I fear there is probably nothing new I can add.

phineaj

i paid cash and have spoken to trading standards who said it wasnt fit for purpose so the range passd the buck to lifestyle crafts and they just messd me about

phineaj

my friend came with me the person at the range said that i shouid have askd for a hand written reseipt but then said i wouidnt have got one

wealdroam

arcon5 wrote: »

It's not necessarily about what you have put but how it's been written. It's very difficult to pull out the key points of the complain when piled all in to one sentence

Arcon, just think yourself lucky that you weren't sent 230 emails.

xxJudexx

Maybe go in and ask them to check their security tapes to prove you purchased the item. If they couldn't give you a reciept then they should be willing to do this for you. Just remember to be nice and polite and hopefully you will get a good sales assistant that is willing to help good luck!

brettcta

i read that first post like it was written (i.e. with no punctuation) and now i think i'm haemorrhaging onto my brainbox

McKneff

Please try to write in paragraphs, maybe its because you are upset but it is very difficult to read.