Npower versus the vulnerable? Court Challenge

Nada666

undaunted wrote: »

Will Npower ever look at their own interests rather than merely seeking to win what their legal representative previously referred to as "a game" I wonder?

Will customer ever look at their own interests rather than merely seeking to win what their legal representative and Undaunted previously referred to as "a game" I wonder?

undaunted

The customer did not refer to it as a game - Npowers legal rep. did. The customer has looked at their interests throughout and maintains that having Npower supply them is not in it.

The customer no longer cares whether they do or they don't, but has simply & advised them that they will not gain 14k by doing so.

As, if the house were to forcibly sold, the state would also one way or another have to house the customer at their expense rather than them presently struggling to find mortgage payments and Npower would still get nothing - as the customer could then simply declare bankruptcy - their proposed resolution seems far more in Npowers gain than it is the customers.


Npower seemingly claim that they do not want to force a sale and feel it would be unfair on the tax payer. They therefore have a perfectly reasonable alternative


If a company had refused to compromise with you when you were £150 apart but instead insisted on running up around 12k in legal "costs" (some of it obviously profit as they were using in house staff for most of it) would you really be interesed in letting them supply you again Nada666, I doubt it somehow.

Customer has now contacted BBC Watchdog & asked whether they can help achieve release of the supply & therefore a more mutually beneficial conclusion

chanz4

Trust me they wont back down, also as its subject to a court decision I would be very surprised if watchdog would even air.

What your friend should of done was paid the debt, and disputed the £150 but instead his supplier incurred costs fighting your friend rightfully. was I correct in my post last year.

undaunted

chanz4 wrote: »

Trust me they wont back down, also as its subject to a court decision I would be very surprised if watchdog would even air.

What your friend should of done was paid the debt, and disputed the £150 but instead his supplier incurred costs fighting your friend rightfully. was I correct in my post last year.

Watchdog were in fact contacted in 2 veins - one re this case and simply being released to a new supplier, nothing about trying to change the Court decision

The other a more general question which referred to the morality of denying the poorest customers the market choice, Ofgems own comments on monopoly power & it unfairness, energywatchs comments that the market should be referred to the competition commission etc - no mention of any particular case at all. No reason whasoever they can't put such a question to power co.s if they want to

Re your question, Which post are you referring to?

chanz4

chanz4 wrote: »

they will likely apply for a charging order.

this one and others, been in the industry a long time

undaunted

You were right about that yes. I don't think anyone said or thought you weren't though - only that it would not necessarily do them any good (which it still hasn't (yet))

Nada666

undaunted wrote: »

a more general question which referred to the morality of denying the poorest customers the market choice

Why are poor customers denied choice?

And you do realise that most of #143 contradicts its opening clause denying the customer thinking of the situation as a game.

chanz4

maybe worth listening to sense, if your friend wants power he needs to agree to pay back what he owes lets face it £3.40 a week is nothing

dude89

I can't believe this thread is still going on 16 months after it started. I initially read with interest what was happening in this case, but lately I have seen very little in terms advice and have only seen sniping comments and a very I told you so attitude.

Is there any specific advice required?

undaunted

The snipers probably both work in the industry Dude89. Chanz4 does I believe & Nada666 views always appear to imply it. As to 16 months that's the good end of this - the dispute has been going on since 2007/ 8 I think & customer has had no power since May 2010.

However it appears that a deal may possibly end up being done. Customer launched a £10,000 professional negligence claim against the Legal advice centre they were advised by. Breach is admitted even if the £10,000 disputed & though intending defending a part 36 offer of £3000 has so far been made.

Npower subsequently indicated that they would accept a settlement of £5000 in statisfaction of judgement, that obviously being payable now, not 6 months down the line however. Negotitations on the £3000 / a court claim will almost inevitably follow. Hopefully matters will still resolve themselves in time to satisfy Npower at £5k.