Npower versus the vulnerable? Court Challenge

chanz4

Terrylw1 wrote: »

Its only useful in detection of tampers and missing data (Meter Operator doesn't pass the data on or a distributor does something) and you will find it is badly regulated just like the safety inspection.

Ofgem per the SLC's can request such in information since they have a general clause to cover it. However, do they validate it? Given the yearly industry audts on suppliers are not checked and suppliers are "trusted" to give accurate information...my money is on no!

Don't bet on it, if you don't get reconnected after a while one of two things will be raised. 1. Disconnection none pay revenue protection visit, 2. job raised to dno to make mpan / service dead

undaunted

chanz4 wrote: »

If they did replace the fuse, its grounds for disconnection under section 6/6 for illegal reconnection

By disconnection do you mean they'd then remove the supply entirely in this instance - and if so wouldn't that mean Npower could not be registered as supplying the property?

chanz4

It means the service is made dead, I know what your getting at. However even shipperless, only the person that disconnects can reconnect. even the dno cant do it without the supplier perm

chanz4

New supply is about £1k

Terrylw1

chanz4 wrote: »

It means the service is made dead, I know what your getting at. However even shipperless, only the person that disconnects can reconnect. even the dno cant do it without the supplier perm

Why? If you remove the service, the MPAN is end dated.

When the customer wants a new connection, the approach the distributor and go through the same process as any new build would.

Once the MPAN is disconnected, there is no supplier and they are no longer registered, no matter how it occurred. The same supplier is only re-applied where it has been disconnected in error following the correct MAP.

Upon MPAN termination, the supplier also de-appoints their agents and all contracts are terminated.

The supplier has no say in the distributors role, its the distributors equipment and liability.

chanz4

That's correct, hence me saying the service is dead. But as previously said you cant make a choice for a pot end to take place.

Terrylw1

Ah, I understand what you meant now however, its not for a supplier to permit a distributor you to remove a service. All a supplier does in the service removal process is remove the meter and send a request to the distributor on the customers behalf. From there, all the supplier does is await the service removal to finalise by de-appointing agents (the final bill is generated by the meter removal). The distributor can refuse to remove it, there is little a supplier can do about this aside from complain and take it to contract level.

If you mean in terms of RPS, fair enough, supplier would be involved.

In terms of reconnection via new connection, you can actually change the DNO as there is an industry process but I doubt any customer will get to understand it, hence the original one will just be contacted.

spiro

Terrylw1 wrote: »

The distributor can refuse to remove it, there is little a supplier can do about this aside from complain and take it to contract level.

A distributor will refuse to disconnect a supply where there is 'future use identified', i.e. they believe the property will want electricity again in the future. This is partly to do with network load planning according to a DNO contact.

Terrylw1

spiro wrote: »

A distributor will refuse to disconnect a supply where there is 'future use identified', i.e. they believe the property will want electricity again in the future. This is partly to do with network load planning according to a DNO contact.

Since suppliers send data flows to disconnect in error, its a useful safeguard as well!

undaunted

In the case no one ever got to find out what the distributor would say as Npower simply refused to contact them.

Customer disputes they do supply, have any right to supply, or even to object to the transfer of an ex customer hence the old cases Npower sought out seeking to argue that they do still supply even though the customer has had no electricity since 7/5/10.