Ebay/Post Office.......please help

soolin

pseudopensioner wrote: »

And blocking an innocent buyer whose item hadn't arrived isn't malicious?

It may be that one day the seller may deperately want to buy an item, but the only one for sale is the buyer they blocked and the buyer has reciprocated.
To me it's a sad world where you make a genuine purchase and are sbsequently penalised and reviled by the seller whose goods failed to arrive.

Hope that is clear enough.

Are you sure you're not taking eBay way too seriously? It is hardly a matter of life or death if a seller blocks you:eek:

pseudopensioner

soolin wrote: »

Are you sure you're not taking eBay way too seriously? It is hardly a matter of life or death if a seller blocks you:eek:

Life's too short for me to get too upset by ebay sellers. In their wisdom? Ebay have certain procedures to assist both buyers and sellers to obtain satisfactory recompense in the event of a problem, provideing buyers and sellers follow the laid down procedures.

We've all heard about big Ebay rip off tales, urban myths or factual? Here, I don't know the amounts involved for other posters, but thought they were likely to be 'smallish' , otherwise there would have been a separate thread ... " I've been ripped off on Ebay to the tune of £xxxx.....


I'm more inclined to get upset by the complete disregard by MSE members of an ebay buyer's rights (as portrayed on this thread) to claim non-delivery, and the arrogant assumption that any/all INR claims are submitted by fraudsters, and as such they must be placed on the seller's BBL, 'just in case'.


For anyone who failed to grasp the simple concept. Obtaining and keeping receipt of proof of purchase is all a seller has to do to ensure they're not out of pocket for an INR claim. That's not too difficult is it? Yes, time factor kicks in and you may need to wait a few weeks for Royal Mail/your courier to refund. That's part of the Ebay selling scenario.

Royal Mail may have multiple scammers!, but one INR claim resulting in the Ebay seller maligning the buyer and placing them on their BBL makes me wonder ponder the integrity of said seller. Do they do that sort of thing themself to so readily assume that others must be equally lacking in moral priciples?

To each in turn, what goes around (hopefully)comes around.

I make no apology for the long post. It seemed that clarification was needed (by some).

soolin

I have no issue at all with buyers being able to get full refunds for lost items and have never subscribed to the thought process that anyone claiming non receipt is a scammer. However I would defend the right for sellers to block any bidder for whatever reason they want. We all block bidders , I block those with strikes or those in countries whose postal services I do not trust- I also block bidders who I happen to come across for whatever reason that I do not wish to sell to, and that can cover a multitude of issues from those that leave a lot of poor feedback to those who set my alarms ringing.

I myself have been blocked by some sellers as I was buying up too many of their loss leaders, it's all part and parcel of life.

techspec

pseudopensioner wrote: »

It may be that one day the seller may deperately want to buy an item, but the only one for sale is the buyer they blocked and the buyer has reciprocated.

Thanks for making me laugh. The site of me crying into my coffee, because a buyer as blocked me from buying the only thing in the world i need - from the only seller in the world. Why, oh why, did i block that buyer????? Damn you BBL!!! :rotfl:

pseudopensioner your posts just were not factual or based on reason.

1) a buyer does not know they are blocked unless they return.

2) are you really telling me that a buyer who suddenly needs an item, goes through ALL the sellers they have bought from before first? Of course they don't - they do a search, and buy the cheapest.

3) you suggested sellers who block buyers are 'theiving scumbag sellers'. I have never had a negative and have never refused a refund. I even refund return postage, if a return is necessary (thats if i have not told them to keep the item and the refund).

4) Keeping the proof of postage is not all a seller needs to do. If Royal Mail decide to write to the buyer and they don't respond - Royal Mail REJECT the claim - and the seller IS out of pocket.

5) there is not one post on here where any seller as said buyers who claim none-delivery should not get a refund - you made it up - and are getting wound up buy something only you said.

Soolin is right that any seller can block any buyer they feel the need to. I only allow the same buyer to buy 3 items - its a setting EBAY allow me to add. I don't allow bidders with just 2 NPB strikes over the last year - a setting Ebay allow me to add. I only allow bidders with a paypal account - a setting Ebay allow me to add. This morning i declined a good offer and blocked the buyer - as his 'feedback left for others' is full of negatives - a setting Ebay allow me to add.

And just a thought - but why would a genuine buyer who's item failed to arrive - even want to use the same seller again?

the_lunatic_is_in_my_head

For anyone who failed to grasp the simple concept. Obtaining and keeping receipt of proof of purchase is all a seller has to do to ensure they're not out of pocket for an INR claim

That is not true, business sellers using an account are now out of pocket. INRs will happen but there are a small proportion of buyers who do abuse the system. I will generally block a buyer who claims INR, the one buyer I forgot to blocked came back and claimed INR again and has been doing so for specific items since 2009. If I had blocked them the first time I wouldn't be over £30 out of pocket. That's out of my pocket, no come backs, no claims, just direct from my wages taking food away from my family's table.

I'm more inclined to get upset by the complete disregard by MSE members of an ebay buyer's rights (as portrayed on this thread) to claim non-delivery,

Regardless of what you've gained from this thread, eBay themselves will actually do this if they perceive the buyer to be making false claims. See the Buyer Protection T&Cs.

pseudopensioner

ludovico wrote: »

Regardless of what you've gained from this thread, eBay themselves will actually do this if they perceive the buyer to be making false claims. See the Buyer Protection T&Cs.

What I've gained from this thread is that when a buyer makes a single claim for INR, the seller may presume themselves to be judge and jury and find the them guilty of deceitful action and likely to repeat the presumed action.

In future, should I make I make and pay for a purchase on Ebay and if, after a reasonable time, say 10 days, said purchased item doesn't arrive I'll accept that the seller has posted it and that Royal Mail haven't delivered it.

Won't claim from the seller, because they say they have posted it and have proof of postage! Can't claim from Royal Mail because the contract was between them and the seller.

I'l try to forget that Ebay have an INR claim procedure. I've obviously been remiss in my reading and understanding of said claims and was unaware that buyers making a single INR claim would be investigated by Ebay and 'appropriate' action taken against them

Really don't want to be put on a BBL and/or blackballed by the seller and his/her like minded fellow sellers, so I'll make no INR claim, say nothing to anyone, particularly on that MSE forum, and accept that the money I paid out for an item I didn't receive is just the penalty I pay for being silly enough to make a purchase via Ebay and pay for something I wanted.

Oh yes, I've learned a lesson.

soolin

pseudopensioner wrote: »

What I've gained from this thread is that when a buyer makes a single claim for INR, the seller may presume themselves to be judge and jury and find the them guilty of deceitful action and likely to repeat the presumed action.

In future, should I make I make and pay for a purchase on Ebay and if, after a reasonable time, say 10 days, said purchased item doesn't arrive I'll accept that the seller has posted it and that Royal Mail haven't delivered it.

Won't claim from the seller, because they say they have posted it and have proof of postage! Can't claim from Royal Mail because the contract was between them and the seller.

I'l try to forget that Ebay have an INR claim procedure. I've obviously been remiss in my reading and understanding of said claims and was unaware that buyers making a single INR claim would be investigated by Ebay and 'appropriate' action taken against them

Really don't want to be put on a BBL and/or blackballed by the seller and his/her like minded fellow sellers, so I'll make no INR claim, say nothing to anyone, particularly on that MSE forum, and accept that the money I paid out for an item I didn't receive is just the penalty I pay for being silly enough to make a purchase via Ebay and pay for something I wanted.

Oh yes, I've learned a lesson.

Before anyone tries to explain how eBay works , are you deliberately misunderstanding or do you really fail to grasp how it works?

pseudopensioner

Soolin, I do know how Ebay works.

Simplified, and feel free to correct me if I'm wrong.

Buyer bids and pays for an item. Item doesn't arrive. Buyer contacts seller. Seller states item has been posted. Item doesn't arrive. Buyer requests either replacement or refund.

a)Seller sends replacement (where possible) or refunds payment and using POP makes a claim to Royal Mail.

b)Buyer receives neither replacement or refund and opens an INR

In both a) and b) with reference to this thread, seller feels that the buyer is a scammer and puts buyer on their BBL and broadcasts that he /she has a 'scamming' buyer.

What has the buyer done wrong?

I can't decide if this is too simple or too difficult for folks to get their head around.

One buyer who has not received their paid for item on one occasion does not constitute an habitual scammer. Yes, the seller can choose to block them from further bidding and they have the freedom to do that. The innocent buyer has no such redress against the 'scammer' assumption.

QuackQuackOops

hotrocks68 wrote: »

Thanks Custardy,you're right it wont help me now.

Its just so annoying when i 'know' i'm being scammed and although i see you're an ex-postman,its his word against the postmans surely.I dont see how it can be proved he recieved the packages when he's in utter denial.

:mad:

You dont know though do you?

Might be a problem postie on his route.
Might be a redirection of post by mistake.
Might be sat in the sorting office not being able to be delivered.
There are numerous reasons.

You may have a strong inkling but you cant know for sure.

mikey72

SpammyTheSpammer wrote: »

I would like to block everyone who has made any posting, as all contributors seem to be completely embittered by the eBay INR policy.

Please PM me your eBay member names so that I can add them to my ever-growing BBL....

Isn't there an option just to block all buyers?