Npower fit email application before 3 March 2012 deadline

dtran

Hi, I'm new to this so please excuse my ignorance on forum etiquette.

After installing my solar pv and having it commissioned yesterday I emailed my completed application form along with the MCS certificate and invoice to microgeneration@npower.com at about 18:00.

I was expecting an automated out of office response as proof of receipt, which sadly wasn't forth coming. Has anyone else experienced the same issue?

Sally, the Npower Rep, can you help investigate?

Thanks, dtran.

squeaky

Hi :0

I think your question might best be answered on our Utilities Board, so I'll move the post across for you. Good luck

Forum_Team wrote:

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL='forumteam@moneysavingexpert.com']forumteam@moneysavingexpert.com[/EMAIL]

[Deleted User]

When I applied for FITs back in Nov with nPower there was no email confirmation so had to call them. The originals had to be posted through too which I did special delivery.

macman

I think that expecting any sort of response over a weekend is a bit optimistic. EDF took 14 weeks to process mine (though it will be backdated to date of receipt)!

Mister_G

Indeed. I applied to npower in May last year and it took until September for them to acknowledge it. They did backdate the FIT payments ok.

dtran

Thank you for the reply!

The nice people at Npower FIT responded to confirm that they have received my application, which is what I fretting about.

Thank you all once again.
DTran.

nPower

Hi dtran,

Really pleased to see that the FIT team have helped you on this.

If you need anything else, you can always email forumresponse@npower.com and I can pick up your query.

Many thanks,

Adam