Undercharged by garage?

Quentin

Notmyrealname wrote: »

No you don't. If they give you an invoice and you pay the amount on it, then you've concluded the deal. If you pay them and they give you the incorrect change then once you've walked out the building thats it the same as if you go to a supermarket and they give incorrect change.

They can't go chasing you after the fact. If the they've mis-invoiced you thats their tough luck.

Invoice isn't a "contract"!

They are "e & o" excepted!

jaydeeuk1

Quentin wrote: »

Invoice isn't a "contract"!

They are "e & o" excepted!

But what would be stopping my local garage suddenly deciding they undercharged me by £1000 on some work from a year ago? I can't prove they havent spent £1000 of man hours doing a visual inspection or test drive. Likewise if I sign and pay an invoice for a brand new car, toyota can't come back in 3 months time and demand more money from me?

bluebird

I think it all comes down to paperwork,you must have been told originally what the repair cost was,when you collected your car you must have paid and recieved an invoice which should list work done and cost.if you paid that invoice they cannot then claim more from you.this is my opinion and not a legal thought.

Tier

thelawnet wrote: »

What did they not charge you for?

Was it labour, parts, something else?

Do you have the original invoice?

I cant find the invoice they gave me, only my card payment reciept. Theyre saying the receptionist charged me the wrong amount.

Now if my understanding of contract law is up to scratch, if the cashier asks for X amount and I pay X amount, the contract has been negotiated and fulfilled. The cashier has just renegotiated the contrat by asking for a different (lower) amount which I paid in full, completing the transaction and fulfilling my contractual obligation for payment.


Or a I totally wrong? Its been a long time since my A Level law classes

Delivery_Driver

Were you originally told a higher price to what the receptionist asked for?I doubt you'd forget that.

captainawsome

Once the money changes hands the contract between yourself and the seller is complete. For example the chocolates in the supermarket, just becaus they are marked 15p doesn't mean they HAVE to sell it to you for that price, but if you PAY for it at that marked price the contract is complete and the seller is out of pocket. You really need to ask for a copy of that invoice, if everything ads up and all the work you had done is on there, I wouldn't pay it. The only way you should have to pay is if they have missed off an item you authorised, even then I would push for a discounted rate etc to make up for their mistake.

s_b

Where do I stand LEGALLY on the matter? I know yes MORALLY I probably should go and pay, however Im unemployed and money is tight enough as it is! I need it more than they do. I just had to SORN my car because I cant afford to tax it at the moment, let alone worry about some garage that reckons I owe them money.

i really dont like the jist of this
i really dont
if you were decent you would go see them and explain your current situation rather than saying words like i need it more than them
they might have made a mistake they might have quoted you but the receptionist got the figure wrong and you didnt tell her so
they might go bust next week

its certainly not cricket and i hope somewhere in your future the boot isnt on the other foot

actually i do and i hope they pinch your walking stick

Tetley_the_Cat

The law is quite clear on this.

If they have quoted you a price which you agreed to and subsequently paid under the amount invoiced then they are legally entitled to the difference provided they can show it was a genuine mistake.

If they can show that a part was fitted that was missed off the invoice, irrespective of any quote then they can pursuit.

You need to ask why it was invoiced under what was quoted. If not quoted then you need a breakdown of the charges of ALL parts they fitted and the labour. In this case you HAVE to pay for the parts as you are getting the benefit from them and they would have to suffer the labour charges on the shortfall.

Joe_Horner

s_b wrote: »

i really dont like the jist of this
i really dont
if you were decent you would go see them and explain your current situation rather than saying words like i need it more than them
they might have made a mistake they might have quoted you but the receptionist got the figure wrong and you didnt tell her so
they might go bust next week

its certainly not cricket and i hope somewhere in your future the boot isnt on the other foot

My God! I find myself agreeing with Arfur Daley on a matter of ethics!!! :beer:

thelawnet

Tier wrote: »

I cant find the invoice they gave me, only my card payment reciept. Theyre saying the receptionist charged me the wrong amount.

If they are calling you, they are doing this all wrong.

They need to prove their case, they should start by sending you an invoice, by post.

Now if my understanding of contract law is up to scratch, if the cashier asks for X amount and I pay X amount, the contract has been negotiated and fulfilled. The cashier has just renegotiated the contrat by asking for a different (lower) amount which I paid in full, completing the transaction and fulfilling my contractual obligation for payment.

That really depends I think.

If the original invoice omitted something, you should probably pay it. If the original invoice was merely 'too cheap', then I don't think they've a leg to stand on. And if they charged you a different amount through the card machine as on the invoice, well you should pay.

Most of the time things are not negotiated - they just present you with a bill for parts and labour that you have little option to argue with.

That being so, if they charged you too little for a certain part, or for labour, unless it was an obvious error, like £10 for a £100 tyre, then they can whistle for it.

Non-stop phone calls isn't really the way to go, they need to invoice you first.

What exactly is the £80 for anyway?