Microsoft fishy sales woman...

Glass_Half_Empty??

Hi, folks have a new laptop and rang Microsoft today to help install their office software(thanks for the help on here they tried but it wasn't working for them), anyway it was installed fine and a few hours later a woman from Microsoft rang them back with urgent news of a trojan on their laptop. My Dad allowed them access while she was on the phone apparently, she said she found 116 hackers on their laptop trying to get their details and that they should run the start button and type the config code to bring a list of programmes up. And the fact some say running and some say stopped mean that eventually their laptop will die. She also said that the avast software I installed on it stopped the trojan, so I questioned my folks "how can it have stopped the trojan but it is still killing your new laptop?" Bless them, anyway long story short Microsoft woman kindly offers to fix their new laptop for about £100 as they NEED these three items before it dies a slow death.
1.system optimiser
2.system protector
3.email back-up
Is this all a load of old rubbish or what? My Mum rang up panicking that their new laptop was ruined all from an email that Microsoft sent them(the lady says it was this email specifically).
I have run msconfig on my laptop and some programmes are running some are stopped, my g/f's is the same ours are working fine.
Anything they need to do?
Also any spyware destroyers I can add to our anti virus stuff please?

m5rcc

Sometimes one wonders what planet people are on.....what do YOU think you should do on such information?

J_B

Glass_Half_Empty?? wrote: »

Anything they need to do?

Maybe read this ...
https://forums.moneysavingexpert.com/discussion/3816945

Glass_Half_Empty??

m5rcc wrote: »

Sometimes one wonders what planet people are on.....what do YOU think you should do on such information?

I told em to carry on using it as normal as it sounded too far fetched to be true, but I had to check on here in case I had missed owt

m5rcc

Glass_Half_Empty?? wrote: »

I told em to carry on using it as normal as it sounded too far fetched to be true, but I had to check on here in case I had missed owt

I don't think you need to come on here to confirm common-sense and some muppet in Timbuktu trying to scam someone....

poppy10_2

For goodness sake, how gullible can people get?

Glass_Half_Empty??

m5rcc wrote: »

I don't think you need to come on here to confirm common-sense and some muppet in Timbuktu trying to scam someone....

It was for their peace of mind, my Dad is adament that she was the woman my Mum spoke to earlier today but I have a feeling he told her before she knew and thought she was on to a winner.
Meh, thanks anyway they are still unsure I am right even after I have wrote this :rotfl:

Glass_Half_Empty??

poppy10 wrote: »

For goodness sake, how gullible can people get?

Unfortunately in my parents case...very. But never enough to hand out details on the phone, she was a bit mardy to apparently when he refused which made him nervous that the laptop was going to die LOL.
They are in their 60's though.

macman

I would be more concerned about the malware that 'Microsoft' have already installed on the machine when they allowed remote access.
Common sense does not automatically cease to apply when you turn 60...

Dave_C_2

Glass_Half_Empty?? wrote: »

Unfortunately in my parents case...very. But never enough to hand out details on the phone, she was a bit mardy to apparently when he refused which made him nervous that the laptop was going to die LOL.
They are in their 60's though.

Oi! I'm half way through my 60th decade and a regular poster on this very forum.

Mutter, mutter, young 'uns today, mutter, no respect, mutter, DR-DOS, mutter, new-fangled windows...

Back on topic, It won't hurt to download, update and run Malwarebytes free. A quick scan should find any nasties. More details in post 2 here.

Dave

debitcardmayhem

Dave_C wrote: »

Oi! I'm half way through my 60th decade and a regular poster on this very forum.

Mutter, mutter, young 'uns today, mutter, no respect, mutter, DR-DOS, mutter, new-fangled windows...

Dave

Cripes I thought I was old, 60th decade makes you 590+ I bet you can remember when they invented books