Virgin Media's Pathetic Customer Service and Rip Off Biilling

Pooja

Hi


I have recently takena pay monthly contract with Virgin Modile.



I took this contract on 17th of Feb 2012 and my firstbill is dated 20th of Feb 2012, in this bill it is stated that I have to pay the fullmonthly contract amount for a period of 17th of Feb to 20th of Feb.



This is not correct because


1. I should be paying the full amount for 1 whole month i.e. from 17th Feb - 16 March

2. That bill generated should be after a month’s use of service.



Essentially, I am pre-paying as well as over paying for the contract!




To illustrate this point, this is a 24 month contract, soideally my contract should be ending on 16th Feb 2014 and I shouldhave paid 24 monthly instalments. According t your billing system, I would havepaid 24 monthly payments until 20th of Jan 2014 and that wouldpertain to my allowance until that date.



If the billing system is fair, I should not be charged for the periodof 21st Jan to 16th Feb altogether but from the bill itseems that it won’t be the case.



I called the 0845 customer service to port my number to get clarityon this issue, the call lasted for over 45-50 minutes and during this call Iwas on hold for over 80% of the time!


Also when I realised that the customer service executive was notable to understand the issue I asked him to give me the email ID to write toand I was given the following answers


1. To write a paper letter will get me a response quicker than theemail !!

2. To get the address of where I should write to I was put on holdfor over 10 mins

3. I should be able to get the email ID to write to from my online virgimobile account - when I logged into the site the page justdoesn’t work. There is no way you can get an email ID from the site to write to and the online complaint fomr doesn't work.


The service is simply appalling, I might just get out of the contract since it is just 13 days since I took the phone!

grumbler

Pooja wrote: »

I took this contract on 17th of Feb 2012 and my firstbill is dated 20th of Feb 2012, in this bill it is stated that I have to pay the fullmonthly contract amount for a period of 17th of Feb to 20th of Feb.

I think you misunderstood the bill. In fact they bill you for Feb 17 - Feb 20 pro-rata and for the next billing month starting on Feb 21.

2. That bill generated should be after a month’s use of service.

This is simply incorrect.

Essentially, I am pre-paying as well as over paying for the contract!

You are prepaying. This is a norm for all mobile contracts. However, I am pretty sure you are not overpaying.

robbies_gal

as grumbler said are you sure youre not getting confused with te pro rata system? tyou always have to pay a little bit extra the firtst month because of the billing date

Isabel1066

ceo department neil.birkett@virginmedia.co.uk mind they will ring you and probaly get a load of tosh but maybe worth a try.

Dr.Who-Who

Isabel1066 wrote: »

ceo department [EMAIL="neil.birkett@virginmedia.co.uk"]neil.birkett@virginmedia.co.uk[/EMAIL] mind they will ring you and probaly get a load of tosh but maybe worth a try.

I was searching for any thread regarding VM online customer service/helpline or even crappy call centre feedback & found this thread.

Your above email address is wrong.

This is the correct email addy to bombarded him with :-

neil.berkett@virginmedia.co.uk

atina

Hi, virgin mobile l have found out to be behind the times............on contract to them, for another 9 months......purchased a new unlocked apple iphone, and they cannot provide me with a micro sim, to go in this phone...........pathetic. Virgin ought to keep up with the rest of the providers.

DUTR

atina wrote: »

Hi, virgin mobile l have found out to be behind the times............on contract to them, for another 9 months......purchased a new unlocked apple iphone, and they cannot provide me with a micro sim, to go in this phone...........pathetic. Virgin ought to keep up with the rest of the providers.

As pointed out to you in the other thread, it is you that is behind the times, get the sim card cut and stop the false whining please.