How can i put follow up comment after leaving feedback?

Millionaire

Lifeisbutadream wrote: »

Sold a top for 99p - postage was £4.00

It cost £2.60 ish for postage - the packaging was about 70p

After fees, I have probably made about 50p!

They have put in the (positive) feedback 'great top but postage a bit high'

I would just like to clarify the costs under her feedback!

The buyers an idiot, don't worry about the feedback

macfly

You will also find it much quicker to use the ebay help centre on how to anything.

pinkshoes

Millionaire wrote: »

The buyers an idiot, don't worry about the feedback

The buyers are your customers - be NICE to your customers or they won't come back.

YOU may think that your postal charges are "fine", but unless they're the equivalent of the stamp and the cost of some packaging, then most buyers will feel somewhat miffed if they get over-charged.

I'm about to leave FB for someone who's just charged me 50% more for postage than it actually cost them, and as I've given them a hint to refund a little, and they haven't taken the bait, then the star rating for P&P won't be great.

And before any seller whines that I agreed to the postage costs, then yes, I did, but I also assumed that the seller would be fair enough to charge me what it cost, so quite rightfully I feel a bit miffed, as it makes the purchase feel less of a bargain.

Lifeisbutadream

pinkshoes wrote: »

The buyers are your customers - be NICE to your customers or they won't come back.

YOU may think that your postal charges are "fine", but unless they're the equivalent of the stamp and the cost of some packaging, then most buyers will feel somewhat miffed if they get over-charged.

I'm about to leave FB for someone who's just charged me 50% more for postage than it actually cost them, and as I've given them a hint to refund a little, and they haven't taken the bait, then the star rating for P&P won't be great.

And before any seller whines that I agreed to the postage costs, then yes, I did, but I also assumed that the seller would be fair enough to charge me what it cost, so quite rightfully I feel a bit miffed, as it makes the purchase feel less of a bargain.

I work the other way, I have no idea of the cost before I send it, so I just put the maximum ebay lets me.

When buying I add together the cost of the item and the postage before bidding. I would be embarassed to ask for it for less I would feel like I was insulting them!

If I wasnt happy I wouldnt bid.

The lady who bought my top got it posted to her door for £4.99 - a bargain when it was a designer top from last year and only worn once - that would be how I saw it!

soolin

Lifeisbutadream wrote: »

I work the other way, I have no idea of the cost before I send it, so I just put the maximum ebay lets me.

When buying I add together the cost of the item and the postage before bidding. I would be embarassed to ask for it for less I would feel like I was insulting them!

If I wasnt happy I wouldnt bid.

The lady who bought my top got it posted to her door for £4.99 - a bargain when it was a designer top from last year and only worn once - that would be how I saw it!

So you guessed the postage but expect the buyer to know in advance whether it was fair or not? Unfortunately buyers expect sellers to be fairer now with postage than we have been in the past and that's why some categories are capped. The cap isn't what you should be charging, it is the most you are allowed to charge.

Buyer bought the top for 99p the original cost is completely immaterial.

tonyf33

I think up to £1 over and above actual postage cost is acceptable for smaller items. A new jiffy bag isn't cheap, then you have parcel tape, possible costs getting to the PO. ATEOTD it is the total amount you pay that counts. If you don't think item cost plus postage is a good deal, don't hit the bid button..simples

Lifeisbutadream

soolin wrote: »

So you guessed the postage but expect the buyer to know in advance whether it was fair or not?

It doesnt matter if it is 'fair' or not though? its what you are prepared to pay?

If I buy a pair of knickers from Next it costs £3.95 to get them delivered, but it also cost £3.95 if I buy 100 pairs.. fairness doesnt come into it, it is plain for me to see and decide whether to buy or not!

Crowqueen

Yes, but buyers on eBay have a way of registering their disappointment. And if another site overcharges, then I would not go back to that site and find somewhere cheaper to buy - eBay customers have the ability to let their seller know they find charges high, assisting the seller in the long run to do better business by making charges much more economical for the person purchasing the item. Next would probably struggle to justify that cost on eBay where they would be openly rated on it, for instance. They get away with it because the customer has no direct mechanism, other than choosing not to buy, to tell them they are dissatisfied with the price.

I still don't think you grasp that what people agree to pay is not based on their knowledge of what it costs to post. As you say you guessed what it would cost you, rather than did the five minutes of work to ascertain what it would cost beforehand - so you didn't do the work, but you expect the buyer to be psychic and know exactly what it normally costs before they agree to purchase?

Hmmmm. A bit hypocritical, I think. Plus the buyer is the one spending the money with you - I think keeping them happy is important. People who say "like it or lump it" usually end up going out of business - because they don't encourage people, in a crowded and very competitive market like eBay where thousands of other people have items for sale and buyers can very quickly compare prices.

You might find it worth your while re-assessing the postage costs - as people are likely to be put off bidding on your items if they are uncompetitively priced and therefore you only make 99p on a sale rather than a lot more.

lovinituk

Bottom line is charge what you like for postage but the buyer has the final say in the stars they leave. Saying "if they don't like it they shouldn't bid" just doesn't cut it on ebay - they will bid and they will leave you low stars if they don't like what you've charged and there is absolutely nothing you can do about it.

marking_bad

This is one of those grey areas when using ebay, and there are lots of them.

Personally, I wouldn't complain about postage charges being too high if I was getting a decent deal anyway. It amazes me that sellers get criticised for doing things that retailers do all the time.

The only time I've complained is when i bought a few dvds and no postage discount was offered, they weren't even individually wrapped but the postage was half of what I paid. Thankfully the buyer was good and refunded a nice chunk of it. To be honest though, I was more concerned with them being thrown in a bag with lack of protection than the actual cost.