PPI FAQs discussion thread

AlisonM

dunstonh wrote: »

Nice clean complaint reason and fairly easy to respond to by the credit card company. If you have only had the credit card for a few months then your complaint is highly credible and would likely result in a refund. If you have had the card for years then you start losing credibility and the longer it has gone on, the harder it gets to be seen as credible. Anything more than 6 months and you are probably looking at a rejection on that reason (assuming no other failure)



How long are you talking about with your time paying PPI?

Thank you for your helpful response - yes, it's true that I should have picked it up earlier, or done something about it earlier. Life chaos doesn't really count does it?

The sale was 6 years ago, ppi payments up until 18 months ago, the card has since gone to a debt collection agency (life chaos)

I know the sale was underhand as, on checking now, I can see that the policy describes me as employed and not self employed - and I've been self employed for the past 13 years and would never say otherwise . But of course, I should have picked that up earlier.

Oh messy lives. Thank you.

manxcat177

Hi All

This is my first time here.

Clearing out my filing cabinet a couple of months ago, I came across a loan agreement form a loan I took out to consolidate debts accrued whilst doing my teacher training. I had the original terms and conditions, loan agreement and Ppi agreement showing payment of nearly £1,600. My signature is also on the docs as is the advisor.

I have separate notes in my hand writing breaking down what some of the loan was for. New car as had bee n teaching for a year, and some was paying off a credit card and over draft.

After looking on here, I filled in the questionnaire and photocopied the original docs and set them recorded delivery.

I got a letter back exactly a week later enclosing a copy of the Financial ombudsman service Ppi questionnaire. It has a number on the top and they have asked me to complete it. The letter confirms that the number quoted is for a bank account but says that it therefore does not benefit from payment protection insurance. It says that they expect to investigate and complete this in the next eight weeks.

I have based my claim on mis sold. I was told I couldn't have the loan without PPI dispute being a teacher in full time employment. The fact I had been a student and my credit rating were raised etc.

What does this letter mean? Should I fill in the questionnaire? Have I been sent some kind of standard letter?

Any advice would be appreciated.:(

[Deleted User]

manxcat177 wrote: »

I filled in the questionnaire and photocopied the original docs and set them recorded delivery.

I got a letter back exactly a week later enclosing a copy of the Financial ombudsman service Ppi questionnaire. It has a number on the top and they have asked me to complete it. It says that they expect to investigate and complete this in the next eight weeks.
What does this letter mean? Should I fill in the questionnaire?

There seem a lot of contradictions in your post, let's try to clear them up.

You say that you have "filled in the questionnaire", but is this the same Questionnaire that the Bank have sent you? If it is the same then there is little point in filling it out again and I expect the Bank have only invited you to fill it out "if you have not already done so". HSBC (as an example)seem to send copies of the questionnaire with their acknowledgement letters regardless of whether they've already been sent them.
If it is a completely different questionnaire to the one already sent, then I advise you to fill it out as fully and honestly as you can and send it back to them.

manxcat177 wrote: »

The letter confirms that the number quoted is for a bank account but says that it therefore does not benefit from payment protection insurance.

This is interesting, does the paperwork you have for the loan carry any proof that you actually paid PPI? You say you have the original agreement, but this could have been cancelled by you during the initial 30 day "cooling off" period.
If this isn't the case, and you have statements etc proving that you paid PPI, I'd include these along with the other supporting documentation you sent them.

manxcat177 wrote: »

Have I been sent some kind of standard letter?

Yes, there will be little of a personal nature in anything sent to you prior to your "full and final" response in eight weeks. That's why it's strange to read the Bank apparently saying your account didn't "benefit" from Payment Protection Insurance.

carolinemc71

Hi all,

My father took out a bank loan of £14,000 to purchase a mini bus for his business in 1996 with Barclays. He was self employed, and venturing into a new business at the time. He can't remember much about the loan, but has been a Barclays customer all his life. I remember he had to pay a hefty ppi on top of his loan at the time, and thought it was because he was a higher risk (being self employed).
I want to help him claim back what I feel is a genuine claim for mis-selling. Any advice would be gratefully received. I have the template letter, and Dad is trying to establish the original loan agreement reference, but not sure whether we can just send the template claim letter without it. We know the loan was taken out in July 1996.

[Deleted User]

carolinemc71 wrote: »

I want to help him claim back what I feel is a genuine claim for mis-selling.

You haven't given any actual mis-selling reasons. You cannot complain because the PPI was "hefty", I'm afraid.
The issue of your father being self employed would only be relevant if this precluded the PPI policy from paying out in the event of a claim.
In addition, your complaint is about finance from sixteen years ago and you have no documentation, account numbers etc. Since the Banks typically keep records going back only six years, you are going to struggle to construct a successful complaint.

Iwillresolvemydebt

Hi,

I have had a few loans over the years but it seems that they have been settled more than six years ago as there is no evidence on my credit file.
According to the site, I can still try to claim... However, I do not have any details of my accounts although I can remember who they were with.
a) Should I bother trying to claim
b) How should I go about making a claim if I do not have the account numbers?

Thanks

[Deleted User]

Iwillresolvemydebt wrote: »

How should I go about making a claim if I do not have the account numbers?

Write them a SAR letter
https://forums.moneysavingexpert.com/discussion/1475553

Which should net you anything they've kept on file for you for at least the last six years or (sometimes) more.
If the Bank no longer have records and you have none of your own then any complaint will be rejected on that basis alone.

gigantor

Can you claim PPI if the credit card application was completed online?

[Deleted User]

gigantor wrote: »

Can you claim PPI if the credit card application was completed online?

Yes, but your complaint options are very limited because it will be deemed a "non-advised" sale. You can't, for example, complain that the bank failed to inform you of anything because bank staff were not required to give advice.
Most complaints hinge on a pre-ticked box for PPI which may (or may not) have been used at the time of your application. All providers agreed to end this practise in July 2007

Roosterrs

Barclaycard
I took out a Barclaycard Mastercard & Visa card in 1995. I just filled in the leaflet and ticked the boxes for PPI. I cancelled the PPI in 2006 on one card and in 2010 on the other. I still use the cards currently. Can I reclaim the PPI insurance as due to them nor checking the cover was suitable for me and didn't make me aware other products were available?
HSBC
I also had 2 flexiloans and 2 loans with HSBC in the late eighties to 90's. I have the account numbers which I gained by ringing up HSBC. Again I filled in the leaflet and ticked the PPI box when applying. Can I still claim back the PPI due to the same reasons as above??
I have requested the terms & conditions from both companies and also the amount of PPI I paid them, and am awaiting their response.
I think I did claim on one of the HSBC's for a month in 1996.