PPI FAQs discussion thread

stoatwblr

Beware if you're a foreign national.

I found out the hard way my PPI was useless when I ended up jobless - because Halifax PPI payouts are predicated on drawing a benefit and I had "no recourse to public funds", Halifax refused to deal with the case.

They did offer a refund of the PPI, but at the same time I started getting a tsunami of automated harrassment calls and they removed money from my current account after saying they wouldn't do that - it seems there are multiple credit groups within Halifax and they don't talk to each other.

Halifax _refused_ point blank to give me one point of contact and farmed the debt out to at least 2 separate debt collectors simultaneously (digging a little deeper shows that these supposedly independent companies are highly likely to in fact be wholly owned subsidiaries of Halifax - and one of them has been filing companies office returns which claim no financial activities every years since 2004.)

I made police complaints about the automated calls and as a result managed to get logs from my phone company - 27 silent calls in one evening at one point, usually 5-9 a day. (Surrey police decided this was not evidence of harrassment and refused to progress the complaint)

I realise the PPI stuff is claimable, but what can I do about the harrassment issue? At the time this stressed me out very badly and I'd really hate anyone else to go through the same kind of stress. It's bad enough when you're on a benefit, but if there's no safety net things can be 10 times worse.

storesa

I have received a check for £2832.10 from MBNA for mis-sold credit card PPI i was delighted when the cheque came as it has only taken 3 weeks from my initial complaint, thanks go to Martin & this forum for giving me the information & bottle to proceed by my self after being disgracefully let down by Cartel Client Review, the only thing is there is no break down of what the payments were or whether interest has been added etc. should i accept the offer or ask for a break down in case there is more than has been offered.

the letter just says:-
Further to our recent correspondence, please find enclosed a cheque for the sum of £2832.10 as promised. This cheque is in full & final settlement of your complaint.

Any advice??

mttirrell

Can anyone help, i did my claim for ppi thru a cdc started begining of 2011, barclays paid me out some money last aug, and the cdc took their cut, but on the 17th of june i gota letter and another another cheque from barclays saying that they had inestigated further and made a gesture goodwill payment, i was told the aug payout was final, can the cdc take a cut from this new payment its 10 months sine the original payout, i don't know what to do, as i could do with the whole amount, just don't want them harrassing me like they did last year, any advice please

Leodogger

dunstonh wrote: »

The standardisation didnt start until 2004. So, its possible it would be included on various bits of documentation prior to that as a firm could largely put what it liked.



Not possible. You would know about it.



No. That has never happened. That is a claims company lie.


The FSA have said no such thing. There is nothing illlegal about FSA. Again, that is a lie told by dodgy claims companies.

Where are you getting your information from as it is really duff?



That means it was separate. However, some lenders did collect it with the mortgage payment but most were direct debit by itself. The dodgy ones are where they take a single premium and increase your debt to cover say 5 years worth of premiums in one go. Yours clearly shows monthly premium. So, set up correctly.

It was mis-sold to us for the following reasons:

This mortgate was done over the phone, no mention was made to us of MPPI.
We were not asked if we wanted it or needed it, we didn't we both had permanent jobs, my husband for 30 yrs ! Mine for 15 months with the local council.
My husband had an existing medical condition under which he would not have been able to claim anyway (epilepsy), so the MPPI was completely unnecessary for us.
It was not offered as an optional extra.
We were never asked if we had funds to cover the mortgage if one of us was made redundant. We had savings and shares at the time of the offer.
In the mortgage offer (at the back) the payments are clearly stated and in the conditions of mortgage under "Other Insurance Premiums" is the wording "most of the insurance premiums connected with this mortgage are included in the single monthly payment".
There was no separate direct debit mentioned relating to the payment of MPPI.

I have now received the claim forms from Nationwide and intend to claim.

dunstonh

This mortgate was done over the phone, no mention was made to us of MPPI.

Mortgages can be done over the phone.

My husband had an existing medical condition under which he would not have been able to claim anyway (epilepsy), so the MPPI was completely unnecessary for us.

epilepsy would not void the cover. It would just eliminate claims on the epilepsy or related illnesses.

We were never asked if we had funds to cover the mortgage if one of us was made redundant. We had savings and shares at the time of the offer.

So, if you have the funds, then why were you applying for a mortgage? Even if you have funds, many people will still take the insurance so they do not use up their funds.

n the mortgage offer (at the back) the payments are clearly stated and in the conditions of mortgage under "Other Insurance Premiums" is the wording "most of the insurance premiums connected with this mortgage are included in the single monthly payment".
There was no separate direct debit mentioned relating to the payment of MPPI.

That doesnt make it single premium. It is still monthly.

I have now received the claim forms from Nationwide and intend to claim.

some of your points may have legs if the evidence shows you were not told you had it and nowhere does it show you did. However, some of the points I highlighted are weak.

Leodogger

dunstonh wrote: »

Mortgages can be done over the phone.


epilepsy would not void the cover. It would just eliminate claims on the epilepsy or related illnesses.



So, if you have the funds, then why were you applying for a mortgage? Even if you have funds, many people will still take the insurance so they do not use up their funds.



That doesnt make it single premium. It is still monthly.



some of your points may have legs if the evidence shows you were not told you had it and nowhere does it show you did. However, some of the points I highlighted are weak.

Many people have savings and still apply for a mortgage unless you have the odd £150,000 in your savings account - what a none scoring point you make !!! People with millions have mortgages !!!!!!!!!!!!!!!:D The point is if you have savings which we did, we could cover our repayments for some 2 yrs so would not have needed the insurance, we were never asked.

I did not say epilepsy would void the cover, read what i said, the point is we would not have been able to claim for this medical condition so it was unnecessary for us to have the insurance.

I find your comments cynical at the very least and condescending for the most part.

We will see what happens, I feel we have a valid claim.

[Deleted User]

JWhite wrote: »

I find your comments cynical at the very least and condescending for the most part.

You should read Duncan's posts as the kind of reply you might get from your lender and not take any offence to them.
If you have a weak or invalid complaint, wouldn't you rather know now rather than when you get a rejection?
Duncan's post actually warns you where you complaint falls down. It may be blunt and not what you want to hear, but you should only consider it's content not it's tone.

dunstonh

Many people have savings and still apply for a mortgage unless you have the odd £150,000 in your savings account - what a none scoring point you make !!!

And many people take out insurance despite having savings. However, the point is still valid to raise and nothing to do about point scoring.

The point is if you have savings which we did, we could cover our repayments for some 2 yrs so would not have needed the insurance, we were never asked.

Answered above. What a non scoring point you make !!!

I did not say epilepsy would void the cover, read what i said, the point is we would not have been able to claim for this medical condition so it was unnecessary for us to have the insurance.

So, why are you giving that as a complaint reason? The medical condition reason only applies where the medical condition is severe enough to make the ability to claim more or less impossible.

I find your comments cynical at the very least and condescending for the most part.

Problem is that I know what I am talking about. You don't. I was only pointing out the weaknesses in some of your issues so you were aware of them. Now I wish I hadnt bothered and i hope they reject your complaint.

dunstonh

Then again you are an IFA, perhaps it is self interest that you really make these comments. After all if people think they have been mis-sold insurance on their mortgage offers, they may think twice before coming to you for advice !

The FOS published stats for 2011/12 showed just 0.2% of PPI complaints were advised cases. So, it is not an adviser issue. However, as you say, I am an IFA. Not a mortgage adviser. So, it doesnt bother me one way or the other.

" Problem is that I know what I am talking about. You don't ". How does this person know that I don't when they do not have all the info at their fingertips to make an informed judgment ?

Your reasons (or excuses) suggest that.

Dunstonh even admitted that they we may have a case if it could be proven there was no financial reason for supplying us with the product.

There are potential reasons in some of what you have said. Just not in most of what you said. You just dont want to listen and understand. So, feel free to remain ignorant.

Sounds to me like you are actually salivating at the prospect of it being turned down.

Given your response, yes I would. Although I suspect it wont be considering the lender.

maggyp

I have made a claim with Barclays for PPI which they are not upholding as they can find no evidence that I was mis sold it,and this is their final response ,has anyone come across this and is it worth going to the FOS my claim was for PPi on loans,overdraft and mortgage.
Thanks