We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
PPI FAQs discussion thread
Comments
-
:beer:
Ahh- have just remembered periods of reduced interest and one spell of 6 months interest free. Does that count as money being written off?
No. Written off means the debt was reduced as a part of an agreed settlement.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
Hi, I wrote to Barclaycard using the template letter from MSE requesting a copy of the original T&Cs and my original credit agreement. I sent them a cheque for £1 as the account is still open, but inactive as I paid the balance off some time ago. Barclaycard sent me a copy of terms and conditions in the post with no covering letter and nothing referencing whether they were the current T&Cs or the original ones I had signed up to at the time of taking out the account. I wrote to them again asking for a copy of my credit agreement and they wrote back to me saying that they had conducted an investigation of my account and couldn't find any evidence of me paying PPI and that if I wanted any more information I would have to pay £10 for a full breakdown of my account. Can they refuse to send me my credit agreement unless I pay £10 if my account is still open? I opened it in 2003 so I'm wondering if they don't have a copy of my credit agreement anymore?! If I haven't paid PPI then I'm glad but I wanted to check for sure because I've found the box for PPI ticked on two other credit cards I was convinced didn't have PPI on!0
-
Hi, I wrote to Barclaycard using the template letter from MSE requesting a copy of the original T&Cs and my original credit agreement. I sent them a cheque for £1 as the account is still open, but inactive as I paid the balance off some time ago. Barclaycard sent me a copy of terms and conditions in the post with no covering letter and nothing referencing whether they were the current T&Cs or the original ones I had signed up to at the time of taking out the account. I wrote to them again asking for a copy of my credit agreement and they wrote back to me saying that they had conducted an investigation of my account and couldn't find any evidence of me paying PPI and that if I wanted any more information I would have to pay £10 for a full breakdown of my account. Can they refuse to send me my credit agreement unless I pay £10 if my account is still open? I opened it in 2003 so I'm wondering if they don't have a copy of my credit agreement anymore?! If I haven't paid PPI then I'm glad but I wanted to check for sure because I've found the box for PPI ticked on two other credit cards I was convinced didn't have PPI on!
You don't need your agreement to complain about PPI and it may not be relevant anyway as PPI was often added later via a sales phone call.
Just look on your statements which will show if you paid PPI or not. The bank have presumably done this and confirmed you didn't. They are saying if you don't believe them you can pay £10 for a DSAR (request for all the data they hold on you) which will include your statements
If you had an account and paid off in full every month you could have PPI but never actually pay any PPISam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
0 -
Can they refuse to send me my credit agreement unless I pay £10 if my account is still open?
A court case made it clear a few years back that the lender can recreate one and do not need to have the original.If I haven't paid PPI then I'm glad but I wanted to check for sure because I've found the box for PPI ticked on two other credit cards I was convinced didn't have PPI on!
The agreement wont likely show if you had PPI or not. Most Credit Card PPI was added post sale or was not included on the agreement as it is a standalone product with variable premium and not fixed, like a loan would be.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
I am about to embark on a new PPI claim on a Nat West credit card, with the oldest statement dating back to Dec 1990. Not sure if I had the PPI before this date, so if I put this date and it does date back further, will the bank inform me of this and refund accordingly?
Also, the Resolver tool asks for the last 4 digits of the account number, but this changed each time the credit card was renewed. I.E. same credit card with 4 different account numbers. How do I put this into Resolver? Hope that I don't need to claim for each account number?
Many thanks
Sam Bam0 -
I am about to embark on a new PPI claim on a Nat West credit card, with the oldest statement dating back to Dec 1990. Not sure if I had the PPI before this date, so if I put this date and it does date back further, will the bank inform me of this and refund accordingly?
Also, the Resolver tool asks for the last 4 digits of the account number, but this changed each time the credit card was renewed. I.E. same credit card with 4 different account numbers. How do I put this into Resolver? Hope that I don't need to claim for each account number?
Many thanks
Sam Bam
If records still exist, the bank will know how long you had it on your card.
If it's one continuous account then just use the most recent digits, the bank should know the restSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
0 -
Just another quick question before I send the complaint off. I have some of the credit card statements (about 20 over 6 years) which show the 'card payment protector' payments I made. Should I include these as attachements with my claim? There are a lot of pages, and I don't have a statement for every month.0
-
Just another quick question before I send the complaint off. I have some of the credit card statements (about 20 over 6 years) which show the 'card payment protector' payments I made. Should I include these as attachements with my claim? There are a lot of pages, and I don't have a statement for every month.
You can do and mention you have other statements, they may ask for copies later if they don't have records and they can do a refund based on average spend from the statements you have if needs beSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
0 -
I noticed in a response that PPI was never sold on Business Loans. However, they were sold on business vehicle financing. I purchased - well, leased - a vehicle through Land Rover Finance a few years ago when I started a new business and PPI was included in the agreement. The business was a limited company and I was the guarantor for the finance agreement. Mid recession, I stopped trading and sold the vehicle back to Land Rover.
Can I reclaim PPI from Land Rover Finance despite not haveing any paper work and the agreement being in the name of my company?0 -
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352K Banking & Borrowing
- 253.5K Reduce Debt & Boost Income
- 454.2K Spending & Discounts
- 245K Work, Benefits & Business
- 600.6K Mortgages, Homes & Bills
- 177.4K Life & Family
- 258.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards