PPI Reclaiming Discussion Part 5

blue70

Just after some advice from the collective wisdom of the group

My mother in law sadly passed away in 2012. She had a fair number of credit cards, store cards, loans etc and would have been a perfect candidate for PPI because she probably would have swallowed all the sales patter. Unfortunately my father in law believes that he has thrown out most if not all of her old financial records.

In the event that we can't find any paperwork I know that some of her records would be preserved on her credit record (Previous 6 years will obviously cover 2011 when she was still alive) but as she is deceased does it still exist and how can it be accessed?

If we can discover the actual financial companies that she used them I'm guessing that we can submit a claim on behalf of her estate?

Probably an unusual request I know but if anyone has any advice or guidance I would be grateful.

dunstonh

but as she is deceased does it still exist and how can it be accessed?

The executor of the estate can make a request to their chosen credit file provider. They will usually request evidence that the person has the legal right to request the info.

If we can discover the actual financial companies that she used them I'm guessing that we can submit a claim on behalf of her estate?

The credit report will tell you what credit there was in the last 6 years. It wont tell you if there was PPI or not or whether that PPI was missold or not.

Once you know the companies, then the executor can find out from those companies if it was missold. Then a complaint can be made. However, do be aware that you cant use allegations of what may or may not have been said with a deceased person. The legal representative has no right or basis to make such allegations.

blue70

Thanks Dunstonh very much appreciated.

I understand that I can't make assumptions Re what may or may not have been said when PPI was sold however I read an MSE email today about the Plevin stated case which seems to be weighted fairly heavily in favour of anyone who actually purchased PPI? It appears to suggest that there is now an assumption that whether or not it was mis-sold it was 'unfair' because of the level of commission that was being claimed?

Please correct me if I have misinterpreted that.

Armadillo52

Hi,
This is my first post so please forgive me if I'm in the wrong place.

I have 9 claims going which I have made through resolver, thanks to MSE site. What I'm not sure of is this: I have had an account with Lloyds for over 35 years and also had an account with Barclays when I was very young as well. I still have an account with Lloyds and I've made a claim using my current bank details, but how do I get them to 'go back into time' and find out if I have a retrospective claim or claims?

Thanks for any help with this.

[Deleted User]

You ask them. They either have the details or they don't.

dunstonh

I have 9 claims going which I have made through resolver, thanks to MSE site. What I'm not sure of is this: I have had an account with Lloyds for over 35 years and also had an account with Barclays when I was very young as well. I still have an account with Lloyds and I've made a claim using my current bank details, but how do I get them to 'go back into time' and find out if I have a retrospective claim or claims?

It is unusual for bank accounts to have PPI on them. There were some banks that did it but it was not a widespread action. Are you sure you had PPI on those?

If you cannot remember then you ask them. Both banks have a PPI line published on their websites. So, just phone them up and ask them if you had PPI. if you did, they will usually take your complaint over the phone too.

deadrobot

BooJewels wrote: »

You're sort of describing two separate things as one there. My own mortgage protection has three elements; life insurance, critical illness insurance and payment protection insurance. I think most mortgage insurance packages take much the same form - or you can take certain elements of those.

The life and critical illness cover are on one policy - and these pay off the mortgage completely (different types here too - either the amount you originally borrowed, or the amount you still owe) if the named party either dies or suffers one of their qualifying critical illnesses.

The third part is payment protection (i.e. PPI) and this covers your monthly repayments for a limited period (usually 12 months) if you're poorly and can't work or lose your job - again, with various qualifying criteria. So, as such PPI isn't life insurance - they're different things. If you had life insurance, you couldn't make a complaint, but might be able to with PPI, if that was what you had and it was miss-sold.

Thanks so much, you helped explain what I tried to badly! It was the third part, the payment protection. I definitely remember the broker saying it was cover to pay my mortgage in case I lost my job or got ill.

Sorry for the daft question but would I have paid this to the life insurance company? I don't think I paid it to the mortgage company. And I don't know who the life insurance company was as I don't have any documents. I must have binned them after I cancelled the policy. So is it just tough, or is there any way to find out who I put in a claim to?

The reason I might be due something is that I worked for the NHS and I believe they wouldn't have paid out if I had gotten ill as I would have been on full pay benefits via my job. A few colleagues at my work have had successful claims as they are NHS workers.

Thank you for your helpful replies!

[Deleted User]

I'm still doubting that you have Mortgage Payment Protection Insurance (MPPI)...

deadrobot

Moneyineptitude wrote: »

I'm still doubting that you have Mortgage Payment Protection Insurance (MPPI)...

Hmm, maybe it was PPI to cover the life insurance. Would that make more sense?
Sorry, I'm a bit clueless with it all!

[Deleted User]

Personally, I think what you had was Life and Critical Illness cover, but if you've lost all documentation pertaining to the alleged policy you won't be able to complain anyhow.

Life Insurance policies don't have PPI added to them.

You need to understand that not all insurance is PPI and not all PPI was mis-sold.