PPI Reclaiming Discussion Part 5

[Deleted User]

Ms_Gneiss wrote: »

I do remember having to fill in lots of forms for the advisor saying that I understood the various things he sold to me but to be honest I was very young, naive and inexperienced .

This means the IFA did a full investigation of your demands and needs. I'm afraid you therefore have little chance of success with a mis-selling accusation. On what basis would you complain? Being "young, naive and inexperienced" is not a valid complaint reason.

SteveCC

Hi,

I don't know if anyone has had experience with Egg card (when I find time I'll plough through the successes and failures thread) but I am following the guide to PPI on MSE.

I requested (stage 1) a copy of my credit agreement request and terms and they have refused, citing the consumer credit act and saying the account was closed some time ago.

That's true - the account was closed but is that any reason to deny me this information, especially as they did nefariously sell PPI to me (when I wasn't in a legal position to benefit from it).

What should my next action be? Should I refer a claim directly (essentially without paperwork) or is there another tack I could take.

All advice gratefully received.

[Deleted User]

SteveCC wrote: »

That's true - the account was closed but is that any reason to deny me this information

Yes, and it says exactly that on the MSE advise article which you say you are following.
However, you don't need the terms and conditions in order to complain. What you need are valid and verifiable complaint reasons.

nee666

I've been waiting for sar details since mid July, posted on here few days ago about my complaint to HSBC CEO,
Well today I finally get to speak to a real person, a very nice man actually, apologised for not providing my sar info & that I would soon be contacted by my branch to collect it :j he also apologised for the lack of contact from HSBC & that there phone line has technical issues,
well he was on the phone he told me my ppi claims were nearing the deadline & that he'd given them urgent priority due to there poor customer service ect ect, that I would recieve within 7 days an offer letter for 3 personal loans, I asked if they would deal with the other loans in the chain (that I have no documentation for), he said no because I had no documents they would deal only the 3 I've provided docs for,
I have documents for the 1st 2 loans & last 1, should I insist now that they deal with the whole chain ( I have his number, fax & email) or wait & see what they offer, he did say my sar may show up the missing loans..........

[Deleted User]

nee666 wrote: »

I asked if they would deal with the other loans in the chain (that I have no documentation for), he said no because I had no documents they would deal only the 3 I've provided docs for

That's completely different to my own experience in which HSBC actually informed me of two extra loans in my consolidation chain that I had no recollection (nor paperwork) of.
It is my understanding that Bank records of consolidation chains are linked so that they can be easily retrieved.
If I were you I wouldn't accept this and would take it to the Ombudsman if necessary.

nee666

Moneyineptitude wrote: »

That's completely different to my own experience in which HSBC actually informed me of two extra loans in my consolidation chain that I had no recollection (nor paperwork) of.
It is my understanding that Bank records of consolidation chains are linked so that they can be easily retrieved.
If I were you I wouldn't accept this and would take it to the Ombudsman if necessary.

I'm just doing a letter now to fax tomorrow , have checked all my info I've got 3 at beginning 2 at the end, going to send it all again & point out there obliged to treat them all as a chain, looking at the account numbers I've got there's 2vI've got no info for in the middle.......

farmboy1975

Hi guys,
i've noticed that i have got a "optional" PPI insurance on my Barclaycard bill. I've had my Barclaycard for years cant remeber how long if i'm honest. A couple of weeks ago i received a letter from them saying that my annual??? review was had been produced. It's the 1st time i ever remember getting 1 of these.
I havent got any of the original documents from when i took the card out.
Do you think i stand a chance?
Thanks
Nick

nee666

Moneyineptitude wrote: »

That's completely different to my own experience in which HSBC actually informed me of two extra loans in my consolidation chain that I had no recollection (nor paperwork) of.
It is my understanding that Bank records of consolidation chains are linked so that they can be easily retrieved.
If I were you I wouldn't accept this and would take it to the Ombudsman if necessary.

When we're your loans from, mine start in 89, last loan taken out 98, ran until 2002, my missing ones are 92-96

[Deleted User]

nee666 wrote: »

my missing ones are 92-96

My earliest loans were from 2002. Looks like yours may be a tad too old.

nee666

Moneyineptitude wrote: »

My earliest loans were from 2002. Looks like yours may be a tad too old.

Oh well I've got proof of 4 so that will be better than nothing, fingers crossed,
They've also decided I've sent enough proof now on my mortgage protection policy , theyve sent it to be investigated, chances are slim I think but if you don't try, you will never know......