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tmobile phone broke. replacement or new-mobile
prosaver
Posts: 7,026 Forumite
sales of goods act
faulty charger
tmobile staff attempted to mislead me this is illegal
beware
faulty charger
tmobile staff attempted to mislead me this is illegal
beware
“Life isn't about finding yourself. Life is about creating yourself.”
― George Bernard Shaw
― George Bernard Shaw
0
Comments
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Did you provide them with proof that the fault was inherent?Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
oooh well huggie huggi“Life isn't about finding yourself. Life is about creating yourself.”
― George Bernard Shaw0 -
Is this a question or just a moan, there is another board for that.
If you want proper advice ask a question, so far tmobile have done nothing wrong, unless you have any other info you would like to add.0 -
As you will be aware, being so knowledgeable of SoGA, you would need to prove that it hasn't failed because of misuse or general wear & tearthey tested it and it didnt work...but the separate lead works in the usb socket in the computer..Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
ok
has anyone else had this experience?
i have been misled ......... if you read it properly
ps do you work in a shop?“Life isn't about finding yourself. Life is about creating yourself.”
― George Bernard Shaw0 -
OP, can you understand that the shop need some sort of confirmation, from you, that the thing is inherently faulty.
The fact that it isn't working simply isn't good enough.
And why does the title of this thread imply that a mobile phone is broken?0 -
As you will be aware, being so knowledgeable of SoGA, you would need to prove that it hasn't failed because of misuse or general wear & tear
enlightened me
or did u think
i use to charge tramps phones
and use the lead as a skipping rope:rotfl: or sometimes as a belt“Life isn't about finding yourself. Life is about creating yourself.”
― George Bernard Shaw0 -
If you got the phone/charger on contract its going to be Supply of Goods and Services rather than SoGA, although you haven't mentioned so not sure.0
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ok
has anyone else had this experience?
i have been misled ......... if you read it properly
ps do you work in a shop?
I have, shops have said the same to me, and they are right - if I believe its faulty, I have to prove it in order to have an item repaired or replaced.
You have not been mislead - you have missed the bit in SOGA which states after 6 months it is down to YOU to prove the fault was/is inherent.
Demonstrating a lead works and the charger doesn't proves there is a problem with the charger, but it is down to you to obtain a report which proves that fault has existed from the point of sale.
And no I do not work in a shop - but if I did, I would have said the same thing to you as T-Mobile did - respect to them for being aware of their rights.0 -
Out of interest, how long have you had it for? Chargers are accessories, and ony covered for 6 months usually.0
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