Talk Talk essentials

DaphneDaphne

goodbuyer1 wrote: »

I am with Virgin (cable broadband+ phone line rental), however I just can't sustain the bills anymore so I am looking at Talk Talk Essentials. When I click on the link and go to the TT website, I fill in the details and I get a reply about BT needing to install a new phone line for £ 25.
Is this ok? Kind of defeats the voucher thing and I think I might do better and sign up with Primus, no voucher but about same price and better customer support.

Any opinions? Thanks

Don`t do that! They will charge you an installation fee which seems to be cheap £ 25 instead of £50 according to them. But htey will never come to do the installation.

It happened with me!!!

DaphneDaphne

I am real too!
Like many other clients of Talk Talk who have been deceived and treated like a piece of their residual.... I paid a broadband package and the installation fee to their company. The only day avaialble for the installation was 2 weeks after I did the payment. Showing great customer service they kept nagging me on texting on my mob phone everyday reminding me that I had to be home for that day as an engineer was coming to do the installation.
And you know what???!!!!! Only 12 hrs before the installation was taking place I get a text from their company "Good News! It isn`t neccessary for an engineer to visit your premise to set up your new line. So the visit that was scheduled for 30/04/2012 will not take place. You can set up your router and start enjoying your new phone and broadband service from Monday afternoon. Please do not reply to this message."
Why on hell do you need to charge me an installation fee when Your Company is not bothering to come and serve me for what I am being charged???????
I have spent more than 20 pounds calling them from my mob phone as they were passing my phone call from one department to another. And do you know what one of their employees of the New Line Department told me after receiving my phone call????? "Why are you calling here?" like she was too bothered to take my phone call. Instead of welcoming their customers with "How can I help you?"

I just want to find a way how to sue them. This is outrageous. What should I expect from them after few months???

diamonds

mustmakealist wrote: »

If you swithch to talktalk and it does not go smoothly from day one be prepared to spend hours waiting in a queue for your call to ba answered, to have to explain your problem repeatedly to everyone who does answer and told to go to a library to use a computer there to check what it says on their website.

You have been warned!!

The first time ANY company customer care fails you...email the chief executives office as thats what customer service/care is meant to be! stop being so British and get typing

diamonds

DaphneDaphne wrote: »

I am real too!
Like many other clients of Talk Talk who have been deceived and treated like a piece of their residual.... I paid a broadband package and the installation fee to their company. The only day avaialble for the installation was 2 weeks after I did the payment. Showing great customer service they kept nagging me on texting on my mob phone everyday reminding me that I had to be home for that day as an engineer was coming to do the installation.
And you know what???!!!!! Only 12 hrs before the installation was taking place I get a text from their company "Good News! It isn`t neccessary for an engineer to visit your premise to set up your new line. So the visit that was scheduled for 30/04/2012 will not take place. You can set up your router and start enjoying your new phone and broadband service from Monday afternoon. Please do not reply to this message."
Why on hell do you need to charge me an installation fee when Your Company is not bothering to come and serve me for what I am being charged???????
I have spent more than 20 pounds calling them from my mob phone as they were passing my phone call from one department to another. And do you know what one of their employees of the New Line Department told me after receiving my phone call????? "Why are you calling here?" like she was too bothered to take my phone call. Instead of welcoming their customers with "How can I help you?"

I just want to find a way how to sue them. This is outrageous. What should I expect from them after few months???

The connection fee is part payment for the full cost of BT Openreach who manage the UK telecom hardware structure to deal with the setup, your provider pays the rest....

New line depts process orders, not welcome you - thats for customer services...mind you if she took a tone with you, you should have been a bad Brit and complained to the company rather than voice it anywhere else first

Customer services in UK suck because everyone moans about it but rarely takes proactive measures !

bod1467

Daphne - please stop spamming this board with your issue. You should delete your posts and create your own thread.