Capquest Debt?

DVardysShadow

Bardock wrote: »

... Anyways, i believe i dealt with it ok.

As they have threatened to hand the matter to solicitors, you are entirely correct to deal with it as you did - and they cannot draw any adverse implication from your response.

Bardock

HL LEGAL sent me a letter on behalf of CRAPQUEST, saying they have not received anything from me, even though i sent it recorded delivery and have a receipt.

Threatening with court costs etc. With no proof of an actual debt, just scare mongering basically.


Should i write anything back to them?

Gordon_Hose

HL Legal are part of CapQuest.

confuzzled2012

I had loads of trouble with Capquest years ago, they bought an old rent debt from over 11 yrs old which i didn't know i had, they tracked my work down and everything and was contacting me there too but i just did that statue barred thingy as it was over 6 yrs old and never heard off them again but for a few months they were a pain, even saying they were going to be contacting my neighbours.

Bardock

I understand who they are and stuff, i would just like some assistance as to what i should send to them next, with ya another recorded delivery,

:S

RAS

Request a copy of their formal complaints procedure.

Then send a formal complaint to them detailing their failure to respond to your request for proof and CC the OFT.

Bardock

RAS wrote: »

Request a copy of their formal complaints procedure.

Then send a formal complaint to them detailing their failure to respond to your request for proof and CC the OFT.

Sorry but i am unsure of what you mean by 'CC' and 'OFT' ...please don't think i am stupid, i'd just much rather ask you than put that in a letter if it was not intended to be placed there. :S

Gettingtherequickly

Bardock wrote: »

Sorry but i am unsure of what you mean by 'CC' and 'OFT' ...please don't think i am stupid, i'd just much rather ask you than put that in a letter if it was not intended to be placed there. :S

Oh the joys of Crapquest! CC the OFT simply means send a copy of the letter to the Office of Fair Trading

fatbelly

You can use this letter if you want - I put it on a Mackenzie Hall thread a few days back and updated it with new links.

Complaint to FOS

Bardock

Ok so i sent that complaints procedure request letter, and they sent me a copy around a week ago, and i have today received a letter from Capquest again saying that it is a debt from my previous address (my parents place)
It does not state anything specific about any debt or account.

Here's what it said.


Dear Mr (Name)

I write in response to your letter received 29th march 2012 and i can confirm the contents have been duly noted.
We were instructed by our client on 01 February 2012 to locate and contact Mr Norman Ryan formerly of address in (Road Name and Town).

Upon receipt of your first letter on 14 February 2012 where you claimed no knowledge of the account, Capquest investigated the information held and established that investigations undertaken by experian led us to believe that our subject was a resident at your address due to a financial credit link existing between the two addresses. Please be advised that CapQuest are not responsible for creating or amending this link.

Based on the findings we believed we had contacted the correct individual and your account was held for 30 days and transferred to the relevant department to obtain the requested documentation. Unfortunately a clerical error occurred resulting in the hold period expiring before documentation was requested and further letters being sent to you for which we apologise for.

In Order to investigate this matter further please confirm if (Road Name and Town) is a previous address of yours. Based on your response i will undertake a thourough investigation into this account and report my findings at the earliest opportunity.

The account will remain on hold for 21 days to await your response upon which time will be transferred to our debt collection department to re-establish contact with you.

I sincerely apologise for any inconvenience caused and should you wish to discuss this matter further please contact me on 0844 248 7651. All calls are recorded for training and quality purposes.

Yours sincerely
(signature)

Mr C Hawkes
Quality Assurance Officer

---

Okay so i have no knowledge of any debt, and my parents confirm the same.
They still haven't provided me with ANY proof of any debt, just saying that it's an account from my previous address. NO ACTUAL Debt Proving Documentation has been provided...

Any advice on what i should reply with?