Can't Take Anymore Of Virgin Media!!

spike7451

The issues the OP is getting sound to me like a damaged drop cable from the street cab to the home.A simple re-pull should solve the issues.

MrsR1984

We had loads of problems with Virgin when we were with them, including them charging us for XL TV after a "free-trial" of such (they hadn't pointed out anywhere on the information they sent us that we needed to ring them to cancel it, even in the small print). I rang them and managed to give a load of legal schpiel as my brother is a solicitor, but because I hadn't noticed the amount they were charging us had gone up for a period of 6 months (it came out of a rarely used account) they would only pay back the difference for 3 months. I was fuming.

We had constant problems with the internet connection, and when we rang customer services I often found them to be rude (I put in official complaints on a couple of occassions).

I'd try and get someone with some legal knowledge to discuss this with you, and hopefully they will find some way of getting you out of your contract.

custardy

worried_jim wrote: »

Been with them for 10 years and can't fault them. I must be the lucky one.

think thats the thing with VM
if it works,it works
if it doesnt it can be a nightmare
been with VM for 12 years now

phone,well I hardly use it but it works when I do

broadband has hardly ever been an issue
probably less than five short dontimes in 12 years

TV was fine,however as we moved to larger TVs and the V+ box,we had issues
for over a year we had audio sync issues
VM had no solution except blame our equipment(many others have had the same)
moved TV to Sky and the fault is gone
the VM box is shamed by the Sky box for speed and useability
eg being able to bring up the guide while watching a recoreded program
never used the Tivo box as at the time it was £100+. I had said to VM if they installed it and it fixed the audio issue,I would pay
never entertained that
over a year later and people still have the audio sync issue

b1ffa

Ok so a verbal contract is legally binding - granted.

we never had any chapter and verse read out, we never said "yay/nay" - to put it simply reading the online TC's now on Virgin Media's website.

we do not receive a signed copy of the contract document from you within 30 days of installing your services;


Regarding the disconnection or suspension of services.

We never received said contract, therefore couldn't have ever signed OR sent one back. - So.. clearly the call center staff are making things up as they go along. Which also proves they are breaking there own contract as a provider.

They have failed to provide a service, they have failed to provide a service After repairs have been made. They have failed there own contract.

The fact that data protection act has been broken and privacy infringed has been the final straw. after failing with so many different things and failing to provide the service, and then having privacy invaded. We just want Virgin Media rid off, the easiest possible way. and why as a paying customer should we pay over £150 to get rid of a service they are failing to provide??

We will certainly be seeking legal advice with trading standards.

worried_jim

Virgin Broadband

The two main ingredients needed for a World Of Warcraft profile.

catch_me_if_you_can

A couple of years ago we had a VM router delivered to our house in someone else's name so we refused the delivery.

This person then came and knocked on our door as VM told them we had their router, we explained it had been sent back. They weren't best pleased but went away.

A few days later we went on holiday and came back to find the phone didn't work, nor did we have broadband. VM had disconnected our broadband and phone service as we didn't live at the address. :mad:

Took 4 weeks for them to admit they had made a mistake and reinstate our service. They then gave us a year's free broadband as recompense for our trouble.

Later that week we got a phone call from VM welcoming us to VM and asking "for our records, where did you switch from as it's not on our files" :huh:

We're pretty much stuck with VM though as we don't have a BT line unless we pay for that too, to be able to change suppliers

b1ffa

Ok well some progress has been made.

phone call received earlier today from the manager from customer support. regarding the seriousness of the issues raised. one main issue was the fact that when remote access was made using third party software and personal files accessed on a customers personal computer, DPA had been breached and they are now investigating the issues. As it appears the particular phone call relating to the incident was NOT recorded and the connections were NOT logged. However when account information has been raised on there computer systems, they leave foot prints. the manager also said that she had, had a device issue the other day whilst out at work, she also stated her OWN concerns at to her own privacy. Coming from a manager who works at Virgin Media these issues are rather a problem for Virgin Media.

Also after speaking to Sky today (as we're moving back to Sky) they stated that, because Virgin Media are yet again changing policies and are charging extra for the services, customers are legally able to end any services free of charge.

After looking into the legal side of "verbal contracts and written contracts"

Complete Verbal Agreements

In order for a verbal agreement to be legally binding the agreement must have reached completeness. This means that all terms and conditions have been reached and agreed regarding services and terms of pay. Agreements will be incomplete when there are still further terms and conditions to be agreed. Agreements in principle will not usually be upheld in court and will not usually be considered complete verbal agreements. "Quoting"

No such agreements were ever discussed via Telephone Or via Email. When we took out the services of Virgin Media. It was simple like below:

1) arrange for engineer to install and pay when taking out services
2) pay connection fee

nothing more. no "in detail" discussions took place via phone or via email. no clear statements of the T&C's. so in a court of law this would never stand.

R

custardy

b1ffa wrote: »

Ok well some progress has been made.

phone call received earlier today from the manager from customer support. regarding the seriousness of the issues raised. one main issue was the fact that when remote access was made using third party software and personal files accessed on a customers personal computer, DPA had been breached and they are now investigating the issues. As it appears the particular phone call relating to the incident was NOT recorded and the connections were NOT logged. However when account information has been raised on there computer systems, they leave foot prints. the manager also said that she had, had a device issue the other day whilst out at work, she also stated her OWN concerns at to her own privacy. Coming from a manager who works at Virgin Media these issues are rather a problem for Virgin Media.

Also after speaking to Sky today (as we're moving back to Sky) they stated that, because Virgin Media are yet again changing policies and are charging extra for the services, customers are legally able to end any services free of charge.

After looking into the legal side of "verbal contracts and written contracts"

Complete Verbal Agreements

In order for a verbal agreement to be legally binding the agreement must have reached completeness. This means that all terms and conditions have been reached and agreed regarding services and terms of pay. Agreements will be incomplete when there are still further terms and conditions to be agreed. Agreements in principle will not usually be upheld in court and will not usually be considered complete verbal agreements. "Quoting"

No such agreements were ever discussed via Telephone Or via Email. When we took out the services of Virgin Media. It was simple like below:

1) arrange for engineer to install and pay when taking out services
2) pay connection fee

nothing more. no "in detail" discussions took place via phone or via email. no clear statements of the T&C's. so in a court of law this would never stand.

R

VM have always sent me oput letters for any changes to my package
no doubt you are the same
you have an issue with the services
trying to say you arent in contract is a red herring

b1ffa

yet again.. no we have never received any letters or notifications of changes to services. We don't have just one issue with the services, we have multiple issues with the services and the fact DPA and PA have been breached, this is now a legal matter for Virgin to investigate.

The fact there was never a contract, verbal or written only adds salt to the wounds.When you take into account, we are paying for a service they have failed to provide, they have also failed to fix when they have made appropriate repairs. and after the DPA and PA issue's occured and requested for disconnection of VM's services, the fact that not having a contract and being "bullied" into paying for disconnection is down right ridiculous! we've paid a connection fee, we've paid for services we haven't received without faults. they've failed to provide successful repairs and failed the DPA and PA. being held to randsome over paying an extortionate amount of money to be disconnected is far from correct. when being pushed from pillar to post and being told different things, and then requesting for the disconnection of services. would anyone who has replied to this thread pay over £150 for the pleasure of being disconnected from services you haven't actually had? bearing in mind you have also had your privacy invaded, the data protection act has been breached during use of there services. I highly doubt it.

DCFC79

You could've either emailed one of the suits at VM or posted this on the VM boards for a response or be directed who to contact.