British Gas Harassment

hubbabubba2

Hi,

Since i moved into my house in August 2007 i have suffered repeated harassment from BG regardimg unpaid bill that does not belong to me. I changed suppliers when i moved into the property which was a new build property, no-one had lived there previously. BG have in the past looked into the problem and then admitted that it is not my bill and there has been a mistake - a few months later i get another letter and it starts all over again - hours on the phone - letters etc. This has gone on for 4 years! i've recorded details of all communication and it amounts to 11 hours of time spent 26 phone calls and over 30 emails. i've filed a complaint with OFGEM last week. I've recently started reading about the case Ferguson V British Gas and wondered how much compensation i should be entitled to. Like the lady in the case i am a director of a company and have experienced considerable stress and anxiety with threats of being cut off, bailiffs, and credit ref agencies being informed. The difference might be that they address my letters to "the occupier" and i wondered what bearing if any, this would have on my claim. Any advice??

DVardysShadow

hubbabubba2 wrote: »

Like the lady in the case i am a director of a company and have experienced considerable stress and anxiety with threats of being cut off, bailiffs, and credit ref agencies being informed.

i am sure you don't mean it, but it looks like you feel you are special as a company director and should not have to put up with the stress and anxiety of threats of being cut off, bailiffs, and credit ref agencies being informed that the little people have to put up with.

hubbabubba2

No it was just that the court case ruled in the Fergusons (business owners) favour because she said that if her credit rating was affected then would cause her business financial problems - - that added to her compensation.

Premier_2

hubbabubba2 wrote: »

Hi,

Since i moved into my house in August 2007 i have suffered repeated harassment from BG regardimg unpaid bill that does not belong to me. I changed suppliers when i moved into the property which was a new build property, no-one had lived there previously. BG have in the past looked into the problem and then admitted that it is not my bill and there has been a mistake - a few months later i get another letter and it starts all over again - hours on the phone - letters etc. This has gone on for 4 years! i've recorded details of all communication and it amounts to 11 hours of time spent 26 phone calls and over 30 emails. i've filed a complaint with OFGEM last week. I've recently started reading about the case Ferguson V British Gas and wondered how much compensation i should be entitled to. Like the lady in the case i am a director of a company and have experienced considerable stress and anxiety with threats of being cut off, bailiffs, and credit ref agencies being informed. The difference might be that they address my letters to "the occupier" and i wondered what bearing if any, this would have on my claim. Any advice??

Don't settle for anything less than £10million. :cool:

hubbabubba2

wow this site is so helpful -

DVardysShadow

hubbabubba2 wrote: »

wow this site is so helpful -

I think you got yourself off on the wrong foot. In your position, I would have let them carry on to apply for a warrant of disconnection and defended in court.

hubbabubba2

At the time I just wanted to get it resolved, i was at home looking after 2 young children and was just worried about being black listed or someone turning up at my house.

Each time i got it sorted with them and thought that was the last of it. But after a couple of months it would just start up again.

Each time they just addressed letters to "the occupier" so i propably wouldn't have a strong case anyway.

hubbabubba2

i've just had a look at OFT guidlines and realised that this is not good for BG if they are sending letters to "the occupier" and making threats, they are in breach of guidelines. I should have looked into it more at the time but didn't really have the time as my daughter was so young.

dogshome

Ofgem to dot get involved in complaints from individual customers - To get this in front of the people who do you must WRITE a letter to BG headed Compliant, setting out the history and claiming a cost for the trouble they have put you through - What that figure is up to you - Say your free time is worth at least that which you are paid for working as a starting point?

With the letter sent, BG have 8 weeks to resolve the problem to your satisfaction before you can take it the Ombudsman

chanz4

Sorry to rain but companys can send letters in the name of the occupier so not sure where you got your info from, pass on the builders details to them end of. Compensation? £50 as others have said been a company director does not hold water. You also better tell the council off as they send letters in the name of the occupier also

DVardysShadow

dogshome wrote: »

... you must WRITE a letter to BG headed Compliant, setting out the history and claiming a cost for the trouble they have put you through

Compliant people don't complain.