used car ,sale of goods act

Tetley_the_Cat

mikey72 wrote: »

That and the dealer sold a dodgy car, washed his hands, and some good advice as how to make a claim was given, while other dealers on here said "hard luck, let him keep the money".

Outcome, hopefully the op will involve trading standards, get the right result, and another dodgy dealer is held accountable.


"all dealers are !!!!!!!s"

if the cap fits.......................

Come on guys.........keep to the thread and the OP's question.

motorguy

Tetley_the_Cat wrote: »

Is the supplying dealer an official Renault dealer?

I would doubt it given the price of the car suggests its over a few years old. I dont think even renault dealers trust their products once their outside of warranty!

blakemere

Tetley_the_Cat wrote: »

Is the supplying dealer an official Renault dealer?

no it isnt.they are a large group that took over reg vardy,the car was from an autopark selling all makes,but repairs are done by another arm of the business a volkswagen dealer

blakemere

pgilc1 wrote: »

I would doubt it given the price of the car suggests its over a few years old. I dont think even renault dealers trust their products once their outside of warranty!

i did state its age o5 plate

blakemere

im thinking now of accepting his offer or maybe try to knock him down a bit,then walk round the corner to the salesman and take his head off,so wound up over it

Tetley_the_Cat

blakemere wrote: »

a=no cash,just lost earnings having to take and pick up from authorised renault dealer 25 miles away.all organised by myself
b=220 gesture of goodwill (part pay for resistor pack with renault)
c=nothind--£340(balance of resistor pack)

Sorry.....don't understand C. Are you saying the warranty paid for the balance of the resistor pack?

blakemere

Tetley_the_Cat wrote: »

Sorry.....don't understand C. Are you saying the warranty paid for the balance of the resistor pack?

sorry my mistake
c=warranty nothing
d=renault balance of resistor pack

Tetley_the_Cat

Ok. So what we have is a responsible dealer who sells a crap warranty. At the end of the day I reckon he is meeting and actually surpassing his obligations and actually seems quite reasonable. I think to go after the dealer is dangerous and actually should work with him and encourage him to challenge the warranty. If he is acting in your best interests he should go along with this, afterall it is he who could potentially be in the firing line.

OK then. Lets deal with the warranty. Most will be worded with a proviso of wear and tear. What you need to remember is that the policy is not actually a Warranty but an insurance policy against failure. The two are legally very different. What should be happening is that these supposed warranty polocies should be sold as mechanical breakdown insurance or vehicle failure insurance.

The key to this is whether or not the failure of the box is a gradual deterioation of the synchro or an actual failure. Whichever way you look at it one has to admit that on the basis that the box is tested to 150K miles (rated) at 51K miles you have been deprived of two thirds of it's life expectancy. It would take a very brave engineer or underwriter to deny this.

Unless the Warranty co has inspected they are not in a position to make any decision and this is what you and the dealer should hit back on.

The warranty co will try to fight this so two options are available to put to them. 1. either come and inspect the box and prove that at 51K miles it is fair wear and tear which can be argued it is not.
2. Replace the box with a re-con unit guaranteed for 12 months from a specialist ( the preferred route) as it gets them off the hook for further claims and is actually cheaper than rebuilding the box.
3. You will send in an independant engineer at your cost and they, the insurance co accept the risk that on the balance of probabilities the box has failed prematurely.

The insurance co if switched on will go for option 2 as is a cheap and easy get out.

Punt this across to the dealer and see what he says. If any resistance ask why. We know the policy exists as they have paid out. You need to get the dealer to do more work on your behalf and get someone negotiating with the insurance from there who can hold their own with the insurance co. Believe you me, when the homework has been done into life expectancy and you challenge it they tend to give way.

Who is the warranty co. It is fair game to post a warranty co's name.

funkycoldribena

1.Too late in the day to reject.
2.You shouldnt be paying anything-full stop.
3.Put everything in writing.
4.Give them chance via letter that you want it fixed-for nothing.
5.If they dont play ball,-off to small claims.
Thats the long and the short of it-full stop.

blakemere

just an update with the outcome<it turns out "tetley"the warranty is their own(not insurance backed)and the people ive been speaking to only administer it for them.after calls to consumer direct they advise me if i was not to accept his offer ,i would not be able to use the car till any court action was resolved. and if i di accept i wouldnt be able to persue them in the small claims or anything.we need the car back asap so against my wishes the mrs has got her way and im coughing up £400... but i will get my pound of flesh off them.as soon as i have the car back a letter to the local rag ,when im passing the showrooms/forecourt if i see the !!!! of a salesman ,who mis sold me a warranty and has been a complete !!!!!!!, with customers i will politely give them a few good reasons not to buy from there....and i will do this every time i fxxxn see him.