Slow internet - what do I check for ?

Somerset

Ok, router is now plugged directly into normal wall electrical socket (not extension thingee).

New microfilter in. No difference.

Rang PO who said to go to phone thingee, remove screws, and plug into the test socket and monitor speeds for 24 hours. If no improvement they send an engineer. I'll try and do the phone socket thingee tomorrow morniing in the daylight.

Current speedtest.net results (post router direct to wall & changing micro filter)
Ping 45
Download Speed 0.13mbps
Upload Speed 0.38mbps

I'll post the new router stats in a few minutes. Takes forever ..............

Edit : forgot the bit about only the router going in to the phone socket. Have removed the phone bit and
Ping has gone to 78ms - the Download and Upload speeds are the same.

penrhyn

Sorry I may have confused you, or myself, When I refer to plugging the router in directly without using an extension I was referring to the telephone lead not the mains lead.

Somerset

Router : Netgear DG834GSP

Current stats :

Port - Status - TxPkts - RxPkts - Collissions - TxB's - RxB's - UpTime
WAN - PPPoA - 11639- 13198 - 0 - 932 - 4425 - 00.45.30
LAN - 10M/100M - 1259 - 0 - 0 - 38 - 0 - 0
WLAN - 11M/54M - 16953 - 14698 - 0 - 4173 - 846 - 00.57.23

ASDL Link - Downstream - Upstream
Connection Speed - 6016kbps - 448kbps
Line Attenuation - 49db - 13.5db
Noise Margin - 3db - 22db

These look radically different (to me) to the ones I took earlier in the day so don't really know what's going on !!

Somerset

penrhyn wrote: »

Sorry I may have confused you, or myself, When I refer to plugging the router in directly without using an extension I was referring to the telephone lead not the mains lead.

I'm easily confused ! Just to be clear, the router was plugged into the main phone plate via double micro filter with the phone in the other. So plate, micro filter with router in one and phone in other.

It's been like this for year's and was fine.

But I took the phone thing out so the micro filter just had the router and posted those speeds above. The only thing that was different was the 'pings' which ??

PROLIANT

Check for holes in the cable from the wall socket, this can play havoc with internet speed......

penrhyn

You are now syncing at 6mbps, which is what I'd expect with a 45db line.
When you say double microfilter do you mean you had two connected in series?

If you run a speedtest again I'd imagine all is well again.

The microfilter filters the feed to a phone blocking the broadband signal, the feed to the router is unfiltered.

If the speed reduces when you plug the phone back in then it maybe the phone causing the problem. But buy a new microfilter in case anyway they are cheap enough.

Somerset

penrhyn

I'm probably making this more complicated than it is. The cabling for the phone/internet comes in however and we have a 9cm*9cm*4cm white box with one 'slot' affixed to the living room wall. This is the only phone box in the house. The router has a single lead which is connected to the phone box mentioned above via a new micro filter ( I changed this today ) . I've not connected the phone again so it's currently just router - micro filter - box.

Router stats (this minute)
ASDL Link - Downstream - Upstream
Connection Speed - 5216kbps - 448kbps
Line Attenuation - 49db - 13.5db
Noise Margin - 3db - 22db

Speedtestnet.com (this minute)
Ping 45ms
Download Speed 0.13mbps
Upload Speed 0.38mbps

So the router stats look right ? but the speed is still wrong. And remember the phone is not connected now so that isn't causing the problem. The speed periodically gets worse - it was .10 download earlier - back to the not being able to open e-mails. Download seems to fluctuate between 0.10 and 0.16.

I'll try the 'test socket' tomorrow but I'm not hopeful.

No,

Somerset

An update.

It's suddenly jumped to over 4.16mbps. I don't know if that's the disconnecting the phone - I'll leave things as they are and try reconnecting the phone Sunday - if it drops after that, I'll ask here what that means and what I have to ask the Post Office to do. Or it could be something else, heard on the tv that Yeovil (about 13 miles away) has lost internet because thieves stripped wiring for the copper. I've no idea if that's connected to my earlier problem or not.

So, I'll try reconnecting the phone thingee on Sunday and see what that does, if anything.

Thanks to everyone that helped.

debitcardmayhem

Somerset wrote: »

An update.

It's suddenly jumped to over 4.16mbps. I don't know if that's the disconnecting the phone - I'll leave things as they are and try reconnecting the phone Sunday - if it drops after that, I'll ask here what that means and what I have to ask the Post Office to do. Or it could be something else, heard on the tv that Yeovil (about 13 miles away) has lost internet because thieves stripped wiring for the copper. I've no idea if that's connected to my earlier problem or not.

So, I'll try reconnecting the phone thingee on Sunday and see what that does, if anything.

Thanks to everyone that helped.

As long as the phone is attached via a filter , and it sounds like your old filter may be kaput, then you may be Ok. It sounds that the local exchange DSLAM has picked up on your line quality and has re-trained to almost what you should expect. The copper theft should not be a factor, since your
connection speeds (download) have increased from 160kbps to

ASDL Link - Downstream - Upstream
Connection Speed - 6016kbps - 448kbps
Line Attenuation - 49db - 13.5db
Noise Margin - 3db - 22db

which is close to what you should get.

The cable break will only cause the ISP's to re-route everyone , if your stats on the router get close to 6000kbps and stay there the speed problem is external , if you go back to

ASDL Link - Downstream - Upstream
Connection Speed - 160kbps - 192kbps
Line Attenuation - 44db - 13.5db
Noise Margin - 16db - 7db

Then the problem is either your home or the line between and your exchange.