Anyone else had a bit of a nightmare cancelling Equifax subscription?

InDeepDebt

Using the Bradford number above - 01274 759 759 (many thanks again for that), I contacted Equifax. I'm pleased that it was a UK number that is included in my phone package as I was put on hold three times - would have cost at least 55 pence on the 0844 number (11 minutes).

Anyhow, apparently when I cancelled in January 2011 - I agreed to sign up to Equifax Identity theft lite (yeah, right - I'd do that). The lady on the phone (Carla with an Indian accent) advised that they had definitely got proof of me accepting their terms and conditions that I would get 12 months free Identity theft cover and had then agreed to pay £2.99 a month following the free period.

I asked what proof they had - did they still have a recording of the telephone call (I knew that they wouldn't). Having determined that they had basically told lies - I have now got my £2.99 refunded as well as the policy cancelled (fingers crossed).

OnMeUppers

Just noticed today the £2.99 debit on my account from Equifax! Yeah, had the free Identity package when I cancelled a year ago. So, using that Bradford phone number, I explained I was unaware of a monthly charge and they offered to first cancel it and then they offered to refund it. Very easy to do, no hassle. Well done Experian and a big thanks to the helpful guys on here. :T

Jack1888

I keep meaning to cancel mine but never get around to it! Mind you, I wouldn't of known about my credit score otherwise..

JDC14

It's not just Experian, it's most call centres.

I had no issues with cancelling my Experian membership a few months ago, however I had a torrid time with Barclays in the past (but not Barclaycard).

Best experience I've had - is Microsoft, ringing in regards to Xbox live, spoke to a few nice Irish guys, before some banter over 3 phone calls with a lovely Indian (I assume from the accent) girl.

Not an issue, I think the thickness of the accent can be an issue, but I have a harder time understanding Scottish accents than I do Indian.

Jack1888

Off Topic, with Barclays, I always ask to speak the UK call centre as I can't understand a word India are saying. Friendly enough but I just can't understand them!

seriousDFW

I had a similar experience. I tried to cancel and while I could understand everything the woman on the telephone said, even thought it was hard work, she could not understand a single word I said. I don't have a very distinctive accent and she couldn't understand when I spelt letters out. It took about 15 mins to locate my information because she misheard every letter I said. It would have been comical if it hadn't been costing me!

Literally, every letter I spelt out, she repeated a different letter that sounded nothing like the one I said. Very frustrating.

Nine_Lives

I had one one time when i think it was with my car insurance. We'd just gone through ALL the car details.
The woman then asks for my car details.

I'm saying i've just given you all the details, why do you need more (bearing in mind we'd painfully got this far in the procedure!!).
I need car details.
Yes i've just told you, you already have them.

Fast forward a little while and the penny dropped ........ she meant carD details, but couldn't say carD.

No, i wasn't being difficult. As soon as i twigged, i gave them.

Wouldn't have had the problem with an English person.

redpete

K_P83 wrote: »

I need car details...she meant carD details
Wouldn't have had the problem with an English person.

Haven't you seen the Two Ronnies' "Four candles" sketch. A conversation (between two Englishmen) based round just this type of confusion.

misspenfold

I've also had this lovely surprise from Equifax. Cancelled March 2011 and apparently asked for this service, of which they definitely have evidence but can't tell me anything about it or who I spoke to or anything useful really.

I talked to a not particarlarly helpful lady on the phone who just kept repeating the same thing "we have evidence". I can't be refunded, can't speak to a supervisor because they're busy and have to do it all online. :mad:

Congratulations Equifax! You've made a habitual lurker finally post!

simon_77

Had the same issue, the landline number now goes through to India.. aargh! Same story as everyone else..

After a lot of pain - they implied I was racist for wanting to speak to someone in the UK - and persistance - if we transfer you it will take ages, we're very busy, so do onlne - finally got put through to Ireland, was only about a minute wait, and everything sorted!

Direct number given (after I ranted about India) was 0870 240 1170.