Ordered one iPhone, received TWO! (Can I keep it?!)

matilda.cs

Hi there,

I have recently bought a brand new iPhone on contract from a major UK telecoms company. The supplier of the telephone is a third party phone provider similar to, for example, Carphone Warehouse.

Basically, I have received two iPhones, when I ordered only one.

Legally speaking, (forget morality...) what are my rights when it comes to the extra phone? Personally, I'd like to keep it and give it to my partner, but I dont want to break the law... :A

I wondered what the official/legal stance would be.

Is it a "bank error in my favour" , so to speak?


Many thanks

*Chattie*

legally and morally no

NeverInDebt

Nope. But if you need to send it back they should pay postage

vwman_3

Do you really need an answer to that..............Legally its not yours to keep, so send it back.

gjchester

matilda.cs wrote: »

I wondered what the official/legal stance would be.

Is it a "bank error in my favour" , so to speak?

Even bank errors in your favour usually need to be returned once they realise. You clearly expected one phone so you know it's an error, you cna;t say you didn't realise.

There will be a record of the serial no and where it was sent to, and at somepoint they will likely tied them up.

Ask yourself this, do you want a £500 bill in a few months when they realise. Yes there is a chance they may not but prepare for the worst case.

Antispam

of course you cant keep it honestly I dont know why you even asked

gregpot2000

Happened to my mate once on a Sony Ericsson he bought, gave it to his mum, 2 years later and he still hasn't heard anything

Antispam

They can still pursue you up to 5/6 years depending on where you are

gregpot2000 wrote: »

Happened to my mate once on a Sony Ericsson he bought, gave it to his mum, 2 years later and he still hasn't heard anything

sparky93

maybe it was buy1 get one free??? lol.

if thers no mention of the 2nd one anywhere on paperwork, keep hold of. not your problem to sort their stock control out.

robbies_gal

keep it for now but if they ever ask forit back you can give it back

did it say on the order you signed for that there were 2 in the package?

whowants2brich

Make sure you only got one sim card and one phone number. If you got 2 sim cards then you could get 2 phone bills, ie they signed you up twice.

Check the website again and see what it says if you were to sign up again - it could be a freebie, as mentioned above, or it could be an error which they might notice and try to resolve by asking for the phone back...

Legally and morally, it depends if they messed up. If they did, it's not yours to keep and so they could and might just ask for it back.