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Want to leave Virgin, aggressive retention team :-(
annaangeluk_2
Posts: 448 Forumite
I've decided I want to leave Virgin after 5 years but tried cancelling earlier but wasn't that easy. Woman I spoke to was seriously aggressive and I'm ashamed to say I ended up backing out.
At the moment I have the M tv package, phone but no broadband and seem to be paying quite a lot for very little. I want to change to sky but not sure how to go about it!
I've looked online at the package I want and website says they can install for example mid feb. If I cancel virgin it wont be until 3/4th March. Can I have Sky installed before Virgin services are cancelled? I really want out of Virgin, want Fx and Sky Atlantic but that doesn't seem available on virgin! I'm really stressing about having to ring back!!
Anna x
At the moment I have the M tv package, phone but no broadband and seem to be paying quite a lot for very little. I want to change to sky but not sure how to go about it!
I've looked online at the package I want and website says they can install for example mid feb. If I cancel virgin it wont be until 3/4th March. Can I have Sky installed before Virgin services are cancelled? I really want out of Virgin, want Fx and Sky Atlantic but that doesn't seem available on virgin! I'm really stressing about having to ring back!!
Anna x
Joined SW 24/02/2011 :j71lb/28.5lb
-6, -2.5, -2, -1, -2 -, -2 sow, +3 
(holiday), -5.5 (*) +0.5, +1, -4, -0.5(*), -3(10%!!) +0.5, -3, -1, -1(2st:j)
(holiday), -5.5 (*) +0.5, +1, -4, -0.5(*), -3(10%!!) +0.5, -3, -1, -1(2st:j)
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Comments
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of course you can have sky
you can have both at once if you wish
I cancelled VM TV and went to sKy but retained my VM broadband
since when did VM not have FX?
its a phone call,man/woman up and get it done0 -
Are you looking at moving everything over to Sky and who is your broadband with currently?0
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of course you can have sky
you can have both at once if you wish
I cancelled VM TV and went to sKy but retained my VM broadband
since when did VM not have FX?
its a phone call,man/woman up and get it done
Thanks for your reply! Vm does have fx but only on xl package and I begrudge paying that much extra for one channel!
I do need to "woman up" but I'm being seriously cowardly!Joined SW 24/02/2011 :j71lb/28.5lb-6, -2.5, -2, -1, -2 -, -2 sow, +3 (holiday), -5.5 (*) +0.5, +1, -4, -0.5(*), -3(10%!!) +0.5, -3, -1, -1(2st:j)
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Are you looking at moving everything over to Sky and who is your broadband with currently?
No broadband at moment, I did have mobile dongle (cancelled now) but want wireless broadband at home now. Am planning on moving everything. Does that make a difference to being able to change?Joined SW 24/02/2011 :j71lb/28.5lb-6, -2.5, -2, -1, -2 -, -2 sow, +3 (holiday), -5.5 (*) +0.5, +1, -4, -0.5(*), -3(10%!!) +0.5, -3, -1, -1(2st:j)
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annaangeluk wrote: »Thanks for your reply! Vm does have fx but only on xl package and I begrudge paying that much extra for one channel!
I do need to "woman up" but I'm being seriously cowardly!
well the flip side for me is I lost ESPN moving to Sky
as it was included in my XL TV
of course I bained Atlantic and some other HD channels
plus i got rid of the audio sync problems that VM has with some audio set ups, but pretends isnt an issue0 -
annaangeluk wrote: »No broadband at moment, I did have mobile dongle (cancelled now) but want wireless broadband at home now. Am planning on moving everything. Does that make a difference to being able to change?
It should make zero difference however check to see if your exchange is unbundled (LLU) or not as this can make a big difference to the cost for moving to Sky with broadband.
Sky Unlimited = LLU
Sky Connect = BT equipment
In some cases you might be better off sticking with VM for broadband and/or calls and Sky for their TV package.
If you go to http://www.samknows.com/broadband/exchange_search and enter the name of your town it should tell you on the right if Sky offers their own equipment.0 -
Call again and hopefully you will get a less aggressive salesperson. I cancelled Virgin a few months ago and the salesman did his best but I just ignored him (I know it's rude but sometimes you have to be) and kept repeating that I was ringing to cancel. Good luck!0
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They do tend to take being dumped with the same level of tenacity that was last seen in something like Fatal Attraction - I'm still being bugged with "please come back, we're not Sky but we're cute and fluffy" type calls over a year and a half later... it very much resembles an ex-partner who can't take the fact they've been dumped at all.Little miracle born April 2012, 33 weeks gestation and a little toughie!0
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Did you get a letter telling you about a 50p rise in your monthly bill? If so, you are able to cancel your TV immediatley - if it is a combined package, you maybe able to leave both TV and phone - try calling them and saying your letter states you can cancel for free. I cancelled mine for free yesterday even though I have 6 months left on my contractTotal Wins 2011: Zilch
:wall:0 -
Call again and say you are moving to an area that does not have Virgin cable so you have to cancel.0
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