O2 CPW Retention deal

nanjo

kaz250 wrote:

Called them today and i was told i'm too early , was told to call back in march ... cant wait

same here, my contract end 3 april, ask them for DRN today , they told me is too early , told me to ring back on 1 march, is that right?

gtz101

chewyjoint wrote:

I forgot to add that my initial contact with CPW was yesterday when I spoke to a guy who made me the offer mentioned above. I asked him to call me back (big mistake) because I had the children with me and couldn't concentrate.

I didn't get a call so decided to call them again this evening. This time the girl I spoke to said all they could offer is £300 cashback. I made a big fuss and insisted on speaking to her manager. After a long wait listening to lift music she came back herself and said that they would honour the deal from yeaterday.

I just hope that I don't have difficulty getting them to honour this, shame it's not automatic cashback. But I guess that would just be asking too much!

but do you have to send your bills back to them to claim those cashbacks?

nickmack

john-306 wrote:

Whatever you get offered make sure you get it in an email, I got told the offer would be sent immediately once agreeing to the upgrade, needless to say 3 weeks later I'm still waiting, and yes the offer I got told over the phone turned out different to what I actually got.
Was offered SE850 12 month contract, 250 mins 100 txt, 2 x £75 auto cashback, but the clincher for the deal was an auto initial cashback of £90 which made the contract equilevent of £10 pm, unfortunately for me the £90 bit has been conveniently "forgotten" and there are no records of it ever having been given.
This is still ongoing........yawn

I got an upgrade last year which was 'agreed' with loyalty.

Of course when it was processed incorrectly, it took 3 months to sort out. This period was littered with unreturned calls, broken promises and outright lies. The inference was always that I was wrong, but I eventually got it sorted after refusing to end the call until I got what I was promised.

So definitely get it in writing and even then be prepared if they still mess it up!

jadejie

i got a deal directly from o2 yesterday. 12 months contract. 125 mins+ 100 texts. £5 per month after discount. and getting a new phone.(samsung D900). quite happy with it:)

jswaminathanuk

jadejie wrote:

i got a deal directly from o2 yesterday. 12 months contract. 125 mins+ 100 texts. £5 per month after discount. and getting a new phone.(samsung D900). quite happy with it:)

Hi ,
Can you provide more detail of your deal. I am looking for similar deal have to call them in a day or 2 so it would come handy
thanks in advance