O2 CPW Retention deal

chewyjoint

I'm just coming to the end of a 12 month cashback deal on O2 CPW. I called CPW to get my PAC code and cancel the contract and got put through to retentions.

I was surprised to be offered a deal to stay - I thought that these were only avaialble with mainstream O2.

Anyway I have been offered 400 minutes, 500 texts per month and a new Nokia 6230i for £35 per month with £340 cashback over 2 payments, months 4 and 12.

This will be a 12 month contract.

It works out at £7 per month plus I'll get about £60 for the phone so that's £20 for the year.

I've used CPW for cashback several times and not had any problems but never had a retention deal before.

Anyone got any experience of these - do they work the same as standard cashbacks?

kaz250

that's a fantastic deal can't wait to give them a call in about a months time

newfoundglory

I'm nearly 3/4 way through a CPW O2 12mth contract of £35/mth (cashback offer).

You have no idea how delighted I am to hear they are offering special deals through retentions - shall be making use of this!

g33za

dont forget to add £12 for itemised billing if its compulsary, something they dont tell you.

nick1234

im with e2save do i have to ring these guys when my contracts finishes? thanks

chewyjoint

I forgot to add that my initial contact with CPW was yesterday when I spoke to a guy who made me the offer mentioned above. I asked him to call me back (big mistake) because I had the children with me and couldn't concentrate.

I didn't get a call so decided to call them again this evening. This time the girl I spoke to said all they could offer is £300 cashback. I made a big fuss and insisted on speaking to her manager. After a long wait listening to lift music she came back herself and said that they would honour the deal from yeaterday.

I just hope that I don't have difficulty getting them to honour this, shame it's not automatic cashback. But I guess that would just be asking too much!

starving_artist

I've just taken up a similar (though not quite as good) retention deal with O2/CPW: I have been getting 200 mins + 100 texts for £30/month plus cash back through E2Save (think it worked out about £10/month). O2/CPW offered me 400 mins + 500 texts for £35/month plus £300 cash back and a new nokia 6233 phone so same monthly cost but new phone and more airtime! I'm well chuffed especially as I was really worried about all the hassle of cancellation notices and porting my number etc and in any case wanted to stay with O2. :j

kaz250

Called them today and i was told i'm too early , was told to call back in march ... cant wait

Sagor

i have found o2 CPW quite strange with my dealings. I phoned up the loyalty department about a week too early and i was told that i could have a deal without any problems (o2 leisure 1000mins off peak, free line rental), but didn't take it as i needed to wait for my final bill for cashback reasons.

I phoned up yesterday as i was in the time for the notice but would not be put through to loyalty department as apparently my contract wasn't up till march, due to a delay with my original number port. She said the loyalty team would not answer my call. After much discussion i gave up.

i phoned them later with a separate query relating to another o2 CPW contract, the advisor then said that looks like i am eligible for an upgrade deal (this is the number i was on about above) i said i was told i needed to wait till march, but he said no its fine and put me through. I think i went to the upgrade department, i said i was originally offered th leisure tarriff so he put me through to the loyalty dept. Guess what, they took my call. They diddn't give me the deal i wanted as it had apparently expired, but i got one instead where i get 400 off peak mins for £2 for the whole year - no redemtions. The wouldn't off the new phone and the anytime mins to me, probably because i used to stick to the allowance.

I was told it would start from the 11th march, but started straight away, i will have to check my bill when i receive it.

this shows that not all the staff are up to scratch with everything and their systems between departments are faulty.

gtz101

make sure anything they offer is in writing as they can easily deny it at a later date

john-306

I've just replied about CPW on another post.......

Whatever you get offered make sure you get it in an email, I got told the offer would be sent immediately once agreeing to the upgrade, needless to say 3 weeks later I'm still waiting, and yes the offer I got told over the phone turned out different to what I actually got.
Was offered SE850 12 month contract, 250 mins 100 txt, 2 x £75 auto cashback, but the clincher for the deal was an auto initial cashback of £90 which made the contract equilevent of £10 pm, unfortunately for me the £90 bit has been conveniently "forgotten" and there are no records of it ever having been given.
This is still ongoing........yawn