Virgin Media issues

daleski75

Hi Ellie,

Your downstream power levels should all be less 7dbm and your upstream power levels look about right.

Give VM a call on 150 or make a post with your stats to http://community.virginmedia.com/t5/Up-to-30Mb-broadband/bd-p/30mb and a VM techie will be able to provide further assistance.

I think booking an engineer is your best way forward for the meantime

ezftwlulz

kwikbreaks wrote: »

As it's 30Mbps that means it's a Superhub which is known to have pretty poor WiFi - were the measured speeds from a wired connection or using Wireless? If using WiFi then the first thing to check is whether it's an N adaptor because G ones top out at only just over 20Mbps at the best of times. Using a channel with a couple of other APs active on it nearby and useless kit like the VM Superhub are a surefire recipe for disaster.

If the cable modem voltage levels are within spec and it's on a wired connection but still poor then blame VM for overselling - the local pipes which serve several hundred houses top out at 200Mbps down and 18Mbps up yet VM still sell 100Mbps down + 10Mbps up on that infrastructure. If somebody on 100Mbps is running encrypted torrents then you can forget about anybody else nearby having a decent experience.

Hey the connection we used through the ps3 and my netbook was wired to test the connection and this still only came out at 9mbps.
I'm not sure if its a G or a N adapter, cannot find that anywhere, however I do know it is a Netgear router and a virgin media super hub :-\

daleski75

Would you by chance know the area number for where you are? Mine is Area 31 for Northampton and my friend is on Area 24 for Bedfordshire.

ezftwlulz

Cheers daleski75 I'll give them a ring if I get no further on here. If I ask them to send an engineer out is it something they will not argue about doing? I'm guessing it won't cost either.

Ellie

ezftwlulz

daleski75 wrote: »

Would you by chance know the area number for where you are? Mine is Area 31 for Northampton and my friend is on Area 24 for Bedfordshire.

Can't say I do, I live in Bolton though

custardy

I've always had more sucess on the support forums than call centres

http://community.virginmedia.com/

spike7451

daleski75 wrote: »

Hi Ellie,

Your downstream power levels should all be less 7dbm and your upstream power levels look about right.

The levels depend on what platform you are on & what the default settings are for the regions you're in.These signals are also known as RETURN & FORWARD PATH & can be adjusted by use of attenuators,cable simulators or equalizers.One of the main faults on an install is the installer not checking the signal levels.

ezftwlulz wrote: »

Cheers daleski75 I'll give them a ring if I get no further on here. If I ask them to send an engineer out is it something they will not argue about doing? I'm guessing it won't cost either.

Ellie

Engineer visit is only charged if you are found to have damaged/modified the cable service in any way.(ie-used non standard CATV to extend the cabling from the Isolator (white box on the wall) to the STB/SACM)

kwikbreaks

7-8dBmV down is a little high but within their current specs. Upstream is within spec. Ignore all tests on WiFi as they mean littkle to nothing and VM won't guarantee anything over wireless anyway.

timberflake

custardy wrote: »

I've always had more sucess on the support forums than call centres

http://community.virginmedia.com/

Another vote for the forum, if I ever have a problem I just post on the community and get an engineer sent out. The tech's are always really helpful.

ezftwlulz

Hey so I have posted on the virgin forum instead of opting for phoning them up. Hopefully I will get somewhere now with this problem! Cheers