3 mobille contract cancelled !!

london85

hi

I purchased a sim only sim300 contract online with 3 mobile on 15/11/2011 and called to cancelled on 26/11/2011 as i was abroad at that time and thought all was ok as they advised me to cancelled my direct debit with my bank when i get back to UK.
since then i just got a bill demand for 2months payment.
have callsed them so many times but no joy. on 26/01/2012 i had a call from debt collector for the payment due and i have not paid this as the contract was cancelled on 26/11/2011

what do i do not i have send emails to [EMAIL="executive.office@three.co.uk"]executive.office@three.co.uk[/EMAIL]
and no reply yet....

daleski75

Is this a 30 day rolling contract? If so I am pretty certain you have to keep the contract sim for at least 30 days and then give 30 days notice so that would be a total of 60 days so I have to agree with 3 in this case.

Who also advised you to cancel your direct debit?? as this is the last thing you should do mate as you now have debt collectors knocking on your door and your credit history is more than likely already black listed.

grumbler

daleski75 wrote: »

Is this a 30 day rolling contract? If so I am pretty certain you have to keep the contract sim for at least 30 days and then give 30 days notice so that would be a total of 60 days so I have to agree with 3 in this case.

You are wrong. You can give a notice after, say, 10 days and pay for 40 days.

daleski75

grumbler wrote: »

You are wrong. You can give a notice after, say, 10 days and pay for 40 days.

Ahhh I stand corrected then and also the OP should just pay the final bill before it escalates anymore than it has already.

Buzby

As the contract was cancelled within 14 days, that bad news is the 30 days does not kick in until the first 30 days has elapsed. So, a contract taken out and with a billing date of 15/11/2011 can be cancelled on 14/01/2012 after giving notice by 15/12/2011. There will be payments taken for the minimum initial service period of 61 days, and then you are clear.

grumbler

Buzby wrote: »

...the 30 days does not kick in until the first 30 days has elapsed...

I can only repeat that this is incorrect - unless you prove me wrong.

daleski75

Buzby wrote: »

As the contract was cancelled within 14 days, that bad news is the 30 days does not kick in until the first 30 days has elapsed. So, a contract taken out and with a billing date of 15/11/2011 can be cancelled on 14/01/2012 after giving notice by 15/12/2011. There will be payments taken for the minimum initial service period of 61 days, and then you are clear.

Thats what I originally thought as they entered into a 30 day rolling contract so surely they are under contract for a minimum term of 30 days as soon as they put the simcard into the phone and use it and with 30 days notice would indeed become 60 days.

daleski75

grumbler wrote: »

I can only repeat that this is incorrect - unless you prove me wrong.

Surely it should also be up to you to prove us wrong as well?

grumbler

Surely? Why? The T&C say 30 days and say nothing about 'first 30 days'.

That said, I am lucky to have canceled '3' 1-month £10 rolling contract recently during the first month. It was one of two contracts I've bought:

Tesco Free 3 SIM, 300 minutes, 1GB internet browsing plus 3 ZTE F930 Phone

- and I have not cancelled it straight away because I wanted to get £40 TCB cashback (and have got it eventually).

Started on Nov 22.
Cancelled on about Dec 10.
Account closed on Jan 10.
Charged £11.64 (first bill) and £5.58 (the second and the final bill) with £0.98 credit left because of some error.

daleski75

Either way the OP has cancelled his DD and now has DCA's after him so my ONLY advice would be to pay up and try to minimise the damage which has already being done.

ada1988

My friends have a try for this with Iphones,it works well just for the caller.
the other two can just hear the caller.