faulty tv after 2 years 8 months

petaj

hi everyone!!!! my toshiba 37 inch tv (model 37XV553DB/37XV503DB) has developed a fault, i cant actually switch it on anymore, the red light comes on when i press the button on the side but rather than going green and switching on, the light fades! gutted isnt the word. i bought it from tesco direct 2 years 8 months ago, hardly any time at all. ive heard of someone with a faulty washing machine getting a gift card with £ 100 on it towards a new one. she said you can do this up to about 5 or 6 years. does anyone have experience of this and can you tell me how to proceed? thank you.

Kurtis_Blue

http://webarchive.nationalarchives.gov.uk/+/berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

macman

But the OP would have to pay for the engineer's report upfront in order to make a SOGA claim on the retailer, with no guarantee of success.
I would Google to see if this is a known fault on this model, then try a nice (and I stress nice) letter to Toshiba UK?
I rather doubt that it will work, but Tosh is a reputable brand, and you've got nothing to lose.

Buzby

At 32 months of usage, there's clearly no inherent fault, so a SOGA claim is unrealistic. What term would the OP think it reasobable before a service callout is required? We also have to remember that an (almost 3 year old) telly will be well into its middle-age, and TV's have dramatically fallen in price, making the cost of repairing uneconomical when compared to a same size or better replacement, complete with a guarantee!

Kurtis_Blue

Buzby wrote: »

At 32 months of usage, there's clearly no inherent fault, so a SOGA claim is unrealistic.
We also have to remember that an (almost 3 year old) telly will be well into its middle-age, and TV's have dramatically fallen in price,
making the cost of repairing uneconomical when compared to a same size or better replacement, complete with a guarantee!

What are you basing any of that on exactly? how much would this fault cost to fix now you have diagnosed it? Why do you believe a life of a TV is just over 5 years? You can free to fix your goods after a couple of years but personally i expect a quality brand TV to last a lot longer..

Idiophreak

Kurtis_Blue wrote: »

You can free to fix your goods after a couple of years but personally i expect a quality brand TV to last a lot longer..

What you expect doesn't really come into it, I'm afraid. It's more to do with what you could convince a judge was reasonable. Personally, these days, I think you'd be hard pressed to say that a TV that lasted 3 years was unfit for purpose.

If that's you expect goods to last longer, you're best off buying from John Lewis or Richer Sounds and taking their supercare thing.

almillar

I would absolutely say that a TV that didn't last 3 years wasn't fit for purpose! Have you been speaking to too many electronics salesmen?! If it was a Technika TV it would be a bin job, but for a branded TV, I'd be back to Tesco asking for a refund or replace, or a gesture of some sort, as this product did not last a reasonable amount of time at all!

Idiophreak

almillar wrote: »

I would absolutely say that a TV that didn't last 3 years wasn't fit for purpose! Have you been speaking to too many electronics salesmen?! If it was a Technika TV it would be a bin job, but for a branded TV, I'd be back to Tesco asking for a refund or replace, or a gesture of some sort, as this product did not last a reasonable amount of time at all!

Just my opnion, based on my experience of these things. The brand really doesn't make a whole lot of difference to what's a reasonable life expectancy. Try telling a judge "but m'lud, this wasn't any old television, it was a Sony television" and see how far that gets you.

Kurtis_Blue

Idiophreak wrote: »

Just my opnion, based on my experience of these things. The brand really doesn't make a whole lot of difference to what's a reasonable life expectancy. Try telling a judge "but m'lud, this wasn't any old television, it was a Sony television" and see how far that gets you.

You don't seem to understand how SOGA works, the consumers expectation is every important, you should expect a more expensive branded TV to last longer than a cheaper non branded TV.

There is lots of information online regarding this including the actual act.

Idiophreak

Kurtis_Blue wrote: »

You don't seem to understand how SOGA works, the consumers expectation is every important, you should expect a more expensive branded TV to last longer than a cheaper non branded TV.

There is lots of information online regarding this including the actual act.

Can you point me to anything that lists what are "reputable" brands then?

Or anything that says that the brand is in any way significant?

The expense is a different thing, because you can argue that it's inferred that you spent more expecting to receive better quality.

robredz

A TV should last 5 years minimum imho, Have you not seen how people are throwing away CRT tv's working perfectly that are 10 - 15 years old, just because they are analogue, CRTs are less power hungry than Plasma, some LCD, BUT NOT LED which is back lighting to an LCD panel, with LEDs rather than CCFL fluorescent lights to an often identical LCD panel not an alternative technology.