Failed collection of incorrect delivery

custardy

gbbailey wrote: »

That article seems to be about how to claim compensation after the event. I'm not interested in that, I just don't want their mistake meaning I have to take a day off work.

How long does that statutary right to make the goods available apply? And what does available mean. I've already made myself available on one working day, and they failed to turn up, and I'm making myself available outside working hours. I just wonder when the burden of responsibility falls on them to work around my timetable, rather than the other way round.

I've now suggested to them they pay for a taxi to allow us to take the items to work, which will be much cheaper than compensating me for a half day off. I'm still waiting for an answer from them.

exactly how large is the item?given it was to be shot glasses

wealdroam

OP, did you read my suggestion in post #5?

It was also emphasised in posts #7 and #9.

gbbailey

It's 24 wine glasses. We normally commute by bus (I live in London) and I don't think taking wine glasses to work that way is wise. A taxi for my wife would only be £10.

Re asking the neighbours to do this, everyone we know works during the day and I'd be reluctant to ask a stranger. This is London where the social norm is to be unfriendly.

I've compared the cost of the glasses on the barmans website (~£55) to the cost of a Saturday courier quote (~£22), and I understand why they don't want to bother with a Saturday collection.

The cost of time off work is greater than any of these.

Thank you all for your advice. I think the best option will be the taxi and collection from work. I'll let you know what they say!

timbstoke

Then simply tell them this. Tell them that the items are available for collection after 6pm (or whatever) Monday to Friday, or any time Saturday or Sunday. Alternatively, they can cover your costs of taking time off work, which you will be happy to arrange on receipt of their advance reimbursement of £x

Flyboy152

gbbailey wrote: »

It's 24 wine glasses. We normally commute by bus (I live in London) and I don't think taking wine glasses to work that way is wise. A taxi for my wife would only be £10.

Re asking the neighbours to do this, everyone we know works during the day and I'd be reluctant to ask a stranger. This is London where the social norm is to be unfriendly.

I've compared the cost of the glasses on the barmans website (~£55) to the cost of a Saturday courier quote (~£22), and I understand why they don't want to bother with a Saturday collection.

The cost of time off work is greater than any of these.

Thank you all for your advice. I think the best option will be the taxi and collection from work. I'll let you know what they say!

I didn't think that standard couriers charge extra for Saturday collections or deliveries.

wealdroam

gbbailey wrote: »

Re asking the neighbours to do this, everyone we know works during the day and I'd be reluctant to ask a stranger. This is London where the social norm is to be unfriendly.

Well there is at least one neighbour that might help again...

gbbailey wrote: »

Unfortunately they delivered the wrong item (it was accepted by a neighbour).

But I do understand your reluctance.

unholyangel

Effectively the statute of limitations in England is 6 years. This is how long they have to chase you for restoration of the goods from you to them or for losses incurred as a result. If they are threatening legal action, I suggest it would be wise to keep a diary of everything you have done to try and restore the goods to them so far along with anything else you do in the future as a pre-emptive measure. Anything you have in a durable form (ie emails between you two, quotations from courier companies etc) would also be a good thing to keep a copy of.

This page provides some good information on uncollected goods:
http://www.adviceguide.org.uk/nireland/your_world/consumer_affairs/keeping_lost_found_and_uncollected_goods.htm

Although you have not stated anything to imply you think this, I am also going to add that these are not unsolicited goods. Goods sent in error remain the property of the sender. Just mentioning this before someone perhaps gives you information which could have negative consequences if you were to follow their advice.

visidigi

Flyboy152 wrote: »

I didn't think that standard couriers charge extra for Saturday collections or deliveries.

Yes they do. Its classed as a premium service.

Flyboy152

visidigi wrote: »

Yes they do. Its classed as a premium service.

Hermes and Yodel don't don't charge extra for collecting on a Saturday.

ThumbRemote

unholyangel wrote: »

Your partner isn't available? Neither of you can arrange for them to be collected from your workplace? As someone else said, there isnt a neighbour or perhaps a friend that would be available?

As someone else said, you do have a statutory duty to make the goods available for collection and take reasonable care of them. That doesn't stop you asking the company for a "goodwill gesture" for the inconvenience caused.

The OP has already made the goods available for collection; the company failed to collect on time. They have also made the goods available for collection on a Saturday but the company don't want that.

It is not the responsibility of the OP to inconvenience themselves to rectify the multiple mistakes of the company. They have complied with their statutory duty, it's up to the company to fit in with that.