FAULT – Failure to display some pages of longer threads.

One-Eye

I hope one of the technicians at MSE towers can investigate this problem.

Sometimes for no apparent reason, users can not access certain pages of multi-page threads – they just get an error. Two threads where this happens regularly are:-
https://forums.moneysavingexpert.com/discussion/3443191
https://forums.moneysavingexpert.com/discussion/3577925

Currently pages 8 and 9 of the first of these two are giving the fault for several people. Try going to the last page in the thread and see if it happens for you.

Further details
a) It has been happening now for several months. Some reports of it happening can be seen:-
http://forums.moneysavingexpert.com/showpost.php?p=47684375&postcount=86
http://forums.moneysavingexpert.com/showpost.php?p=47961181&postcount=108
http://forums.moneysavingexpert.com/showpost.php?p=49263411&postcount=56
http://forums.moneysavingexpert.com/showpost.php?p=50426047&postcount=137

b) It happens with all browsers, but even when the fault is occurring for some, other users can still access the page OK. In one instance there were two forum users using the same computer and browser – one repeatedly got the fault and the other didn’t!

c) It has occurred with the first pages, the last pages, and pages in the middle of a thread.

d) In all cases, if the user reduces the “number of posts per page" from 20 to 10, the whole thread will display correctly.

e) Chrome gives either of these messages:
No Data Received: Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.
Server Error: HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request.

Biggles

One-Eye wrote: »

Sometimes for no apparent reason, users can not access certain pages of multi-page threads – they just get an error. Two threads where this happens regularly are:-
https://forums.moneysavingexpert.com/discussion/3443191
https://forums.moneysavingexpert.com/discussion/3577925

Currently pages 8 and 9 of the first of these two are giving the fault for several people. Try going to the last page in the thread and see if it happens for you.

All I get is 'Internet Explorer cannot display the webpage' for both of those.

fire**fly

thanks for bringing to the attention on site feedback One-eye,
i get regular pm's from peeps asking why they can't access these pages sometimes & i refer them to yours & fizzyhelen's posts regarding this,

# 2
One-Eye
24-08-2011, 3:38 PM

7) If you have problems accessing particular pages in this thread (the forum sometimes does this for no apparent reason) you can try this:-

a) Exit the thread.
b) Click on "User CP" in the menu bar above the threads.
c) Select "Edit Options" in the menu on the left.
d) Change "Number of Posts to Show per page" to 10.
e) "Save Changes" at the bottom.
f) Go back into the thread and hopefully you can access it all.
(You can change back to 20 posts per page at any time)

..............................................


puzzler.com
# 57
fire**fly
11-12-2011, 3:43 PM

...........................................

hope we can get an answer to this

Mamzie

I'm another that can't access these pages. It would be great if it could be fixed, instead of using the work around, xxx

gismo1554

Havingh major issues with this thread! Please fix it. Getting fed up of having to adjust settings just to see if I can get it to work and 9 times out of 10 it still doesn't!

Former_MSE_Andrea

Hi

I've asked the techies to take a look at this.

Andrea

littlemisstrivia

I also can't load page 8 or 9 of the T-A-B thread.

LMT x

jamsponge

I have also had problems for a little while now.

fizzyhelen

MSE_Andrea wrote: »

Hi

I've asked the techies to take a look at this.

Andrea

Thank you, I also have this problem:)

nickyt

I am having the same problems.

Former_MSE_Ian

Hi all,

Thanks for your comments. We're aware of the problem and are in the process of fixing it. Sorry for the inconvenience.

Ian