Please Help!!! Serious Amazon Problem!!!!

itstime222

Hi There,

I wonder if anyone can help me or has found themselves in a similar situation and can offer some advice???

Last week in all the madness I logged on to Amazon to buy a much talked about Nintendo Wii (more fool me i know), I have been keeping an eye out and there were a few released Friday morning.

Anyway, i basically missed the boat and they had sold out. So i clicked on one of the marketplace ones to see how that worked.

It was a will with sports that was for sale at £311!!!! So i hit back and forgot about it.

Anyway, this morning I get an email from Amazon saying that I have purchased the wii and the money has gone out of my account!!!! What, i cant affiord that, not by a million miles!!! aaaaaaaaaaaa!!!!!!!!!!!!!! (that and im dead meat when i get home) :eek:

Anyway it turns out that the money has been taken out of my 'mortgage' account, which means as it is that wont go through on Friday either

Do i have a leg to stand on?? It sais that the Wii is being shipped today, what can i do??

Is there a refund available at Amazon does anyone know?? Do i have any options??

Any help REALLY appreciated, im at the jump in front of bus stage!! Already done the screaming and banging head on wall!!

Please help!!

P.s Is 9:50am too early to start drinking!!!!!!!

frivolous_fay

Try an email to the seller?

It sounds like you may have hit one-click buying

If you catch them in time they may be able (or willing) to stop despatch and refund you.

Kaminari_2

Contact the seller immediately and let them know. Hopefully you will get them before they send it and they will refund you. If they do send it just return it imediately, do not even open it, for a refund. If they don't refund let Amazon know and they will refund you.

Sorry, can't help with the mortgage payment, i only suggest turning off Amazon 1 click which is probably why you ended up buying it in the first place.

itstime222

frivolous_fay wrote:

Try an email to the seller?

It sounds like you may have hit one-click buying

If you catch them in time they may be able (or willing) to stop despatch and refund you.

Thanks for that I have just sent them an email appologising extensively!! Fingers crossed, if that doesnt work can I claim a refund??

Cheers.

itstime222

Kaminari wrote:

Contact the seller immediately and let them know. Hopefully you will get them before they send it and they will refund you. If they do send it just return it imediately, do not even open it, for a refund. If they don't refund let Amazon know and they will refund you.

Sorry, can't help with the mortgage payment, i only suggest turning off Amazon 1 click which is probably why you ended up buying it in the first place.

Thats briiliant, so basically just turn it round as quick as poss and I should be okay :-)

Thats excellent news, many thanks for that :T

angelcake

poor thing!!

let us know how you get on!! (don't think your mortgage providers will accept a wii as payment???)

Good Luck!!

itstime222

angelcake wrote:

poor thing!!

let us know how you get on!! (don't think your mortgage providers will accept a wii as payment???)

Good Luck!!

:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

Worth a try i bet half of their staff are looking for them!!

Kaminari_2

Please note that it will leave the amazon seller out of pocket for the postage and as this is a big/expensive item i imagine the postage will not be small. You could alway offer the amount to send the item out to you as compensation for the mistake.

pinkgem

Kaminari wrote:

Please note that it will leave the amazon seller out of pocket for the postage and as this is a big/expensive item i imagine the postage will not be small. You could alway offer the amount to send the item out to you as compensation for the mistake.

If the item has been sent out and you want to return for a refund i expect the refund will be less the sellers postage costs which could be as much as £18.50 if sent by special delivery.

KPR_2

You will get the refund no problem as it is a marketplace product you still return as normal. You have the 7 day no quible guarentee so it may be 7-10 days but you will get the refund.

Premier_2

KPR wrote:

You will get the refund no problem as it is a marketplace product you still return as normal. You have the 7 day no quible guarentee so it may be 7-10 days but you will get the refund.

Do you have a link to this policy please?

See duplicate thread here on same subject:

http://forums.moneysavingexpert.com/showthread.html?t=374557