Hijack This Please help if poss??

callistris

Hi
I'm having a look at a friends Dell Inspiron Netbook which is having a few probs by running very slow, freezing up and generally being a pain please can you have a look at the hijack this scan to see if anything untoward exists.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 16:14:22, on 20/01/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Motorola\Bluetooth\btplayerctrl.exe
C:\Users\olly\Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/USCON/2
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BTMeter] C:\Program Files\Battery Meter\BTMeter.exe
O4 - HKLM\..\Run: [CapsLKNotify] C:\Program Files\CapsLKNotify\CapsLKNotify.exe
O4 - HKLM\..\Run: [BTMTrayAgent] rundll32.exe "C:\Program Files\Motorola\Bluetooth\btmshell.dll",TrayApp
O4 - HKLM\..\Run: [WSED] C:\Program Files\WSED\WSED.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\RunOnce: [Launcher] C:\Program Files\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe
O4 - HKLM\..\RunOnce: [DSUpdateLauncher] "C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe"
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: @C:\Program Files\Motorola\Bluetooth\btmshell.dll,-137 - {bd707fe6-39f6-4bda-9265-86a76719bdc5} - C:\Program Files\Motorola\Bluetooth\btmiesend.htm
O9 - Extra 'Tools' menuitem: @C:\Program Files\Motorola\Bluetooth\btmshell.dll,-137 - {bd707fe6-39f6-4bda-9265-86a76719bdc5} - C:\Program Files\Motorola\Bluetooth\btmiesend.htm
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{68B8A942-8378-4601-B595-D44547846C66}: NameServer = 212.23.3.100,212.23.6.100
O17 - HKLM\System\CCS\Services\Tcpip\..\{F696CC4D-382C-427F-BB05-F706999B13BA}: NameServer = 212.23.3.100,212.23.6.100
O17 - HKLM\System\CS1\Services\Tcpip\..\{68B8A942-8378-4601-B595-D44547846C66}: NameServer = 212.23.3.100,212.23.6.100
O17 - HKLM\System\CS2\Services\Tcpip\..\{68B8A942-8378-4601-B595-D44547846C66}: NameServer = 212.23.3.100,212.23.6.100
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\599\G2AWinLogon.dll
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe
O23 - Service: Avira Scheduler (AntiVirSchedulerService) - Avira Operations GmbH & Co. KG - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira Realtime Protection (AntiVirService) - Avira Operations GmbH & Co. KG - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Bluetooth Device Manager - Motorola, Inc. - C:\Program Files\Motorola\Bluetooth\devmgrsrv.exe
O23 - Service: Bluetooth Media Service - Motorola, Inc. - C:\Program Files\Motorola\Bluetooth\audiosrv.exe
O23 - Service: Bluetooth OBEX Service - Motorola, Inc. - C:\Program Files\Motorola\Bluetooth\obexsrv.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\599\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files\Dell DataSafe Local Backup\sftservice.EXE

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End of file - 8823 bytes

The_Grandmaster

Closed is better at these logs than I am. But uninstall: google updater,

Also Download Malwarebytes Anti-Malware 1.60 - FileHippo.com and install malwarebytes, update definitions and run a quick scan. Remove everything it finds and post log here. Then update definitions again and run a full scan. Remove everything it finds and post log here.

callistris

The_Grandmaster wrote: »

Closed is better at these logs than I am. But uninstall: google updater,

Also Download Malwarebytes Anti-Malware 1.60 - FileHippo.com and install malwarebytes, update definitions and run a quick scan. Remove everything it finds and post log here. Then update definitions again and run a full scan. Remove everything it finds and post log here.

Already have that installed and updated, but am unable to finish a scan as the notebook freezes and won't complete it:(
Am on the way home now, but will retry the scan then:)

callistris

Been home an hour and can't even get Malwarebytes to open let alone run a scan:(

I have also been getting a pop up message saying

"Windows could not connect to the System Event Notification Service service"

From googling this it seems this is the problem on this netbook as the symptoms described by other users match whats happening to this notebook:(

waddler_8

Is it more usable in safe mode? Can you install mbam in safe mode?

callistris

waddler_8 wrote: »

Is it more usable in safe mode? Can you install mbam in safe mode?

Mbam is installed as I've tried a few times to run a scan already,at the moment though I just can't get Mbam to boot up to even start the scan:(

Safe mode is as unusable as normal mode:(

danthemoneysavingman

hi, what model inspiron is it? what operating system? how much RAM is installed? is OS fully up-to-date?

these comments wont help overcome this problem but, from HJT log:
disable the following auto-startups:
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [BTMTrayAgent] rundll32.exe "C:\Program Files\Motorola\Bluetooth\btmshell.dll",TrayApp
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

and maybe these unless they're highly useful to the owner:

O4 - HKLM\..\RunOnce: [Launcher] C:\Program Files\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe
O4 - HKLM\..\RunOnce: [DSUpdateLauncher] "C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe"
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe


pls answer the first questions though to help us out

callistris

danthemoneysavingman wrote: »

hi, what model inspiron is it? what operating system? how much RAM is installed? is OS fully up-to-date?

Dell Inspiron 1018
Win7 Starter
1GB Ram
OS up to date as far as I can tell, there are no alerts to any and so far have been unable to manually tell as its running on IE9 and is very very slow and mainly freezes before getting anywhere:(

callistris

Have disabled/deleted all that were suggested with ref to the HTL and the netbook is still running like a piece of crap:(

Have even tried all suggestions found on the net regarding
"Windows could not connect to the System Event Notification Service service"
I def think this is the problem here!

But the message still shows upon boot up, which takes roughly 8 minutes!

Still unable to run a MBam scan, as the notebook freezes. The Notebook freezes very fast usually within about 2 mins of completing boot up, even if I don't try to do anything with it:(

Can anyone offer any further help please?

billygoat31

Can't you do a system restore?

The_Grandmaster

Did you say you can't get into safe mode or that malwarebytes won't run in safe mode?