Sky LLU and Talk

callistris

My exchange has recently become Sky LLU enabled, which is the first one after many many years of BT only.

Sky currently have an offer of Unlimited BB and talk with the BB free for 6 months and Talk £12.25 a month with evening and weekend calls free as well for 6 months.

http://www.sky.com/shop/broadband-talk/broadband-options/broadband-only/

The supplier I'm currently with is ADSL24 who have provided me a flawless service for the last 2 years, but I'm paying £19.90 for BB which gives me a 30GB peak usage and unlimited off peak and line rental at £12.90 a month + calls.

The maths are quite clear that not including calls on my current package compared to sky for 6 months would save me nearly £130.
After that the savings would be £10 a month minus calls.

I'm very happy where I am, but this is a good offer and the LLU service does offer better speeds than what I'm currently receiving.

So please anyone who uses Sky BB, is it any good are the speeds as good as they claim they are?

Most importantly is the customer service any good if you encounter problems?

Also to anyone thats switched to them, was it a smooth switch with no hassle or downtime of BB?

abacab

Changed a month back.
Smooth changeover with mac code and great speed now after 3 years of slow intermittant BT.
Queries dealt with promptly by Sky's UK call centre.
How refreshing!

callistris

abacab wrote: »

Changed a month back.
Smooth changeover with mac code and great speed now after 3 years of slow intermittant BT.

Do mind telling me what speeds you get with Sky, and what speeds you were on before?

abacab

callistris wrote: »

Do mind telling me what speeds you get with Sky, and what speeds you were on before?

Now getting 11.2 mbs,before was anything from 0.3 to 5 mbs!
Plus we have a clear phone line after years of crackles.
Good riddance BT!

iniltous

abacab wrote: »

Now getting 11.2 mbs,before was anything from 0.3 to 5 mbs!
Plus we have a clear phone line after years of crackles.
Good riddance BT!

Its the same phone line

abacab

iniltous wrote: »

Its the same phone line

I know,but since switching it has been clear as a bell.Constant noise and crackling before.
Maybe a coincidence.Either way,I'M HAPPY!:D

bod1467

OP - post your current router stats. That way we can estimate what LLU speed you could get.

callistris

bod1467 wrote: »

OP - post your current router stats. That way we can estimate what LLU speed you could get.

More than happy to provide the info, just not sure how to get all of it that you need:o

If you can point me in the right direction I'll get it posted up for you.

Its ok I got it, google was my friend!

--- DSL Information ---
DSL Driver Version: 3.4.4.10.0.1
DSL VPI/VCI: 0/38
DSL Status: Up
DSL Mode: G.dmt
DSL Channel: 0
DSL Upstream Rate: 448 kbps
DSL Downstream Rate: 8128 kbps

Down up
DSL Noise Margin: 280 dB 86 dB
DSL Attenuation: 110 dB 237 dB
DSL Transmit Power: -901 dBm -901 dBm

macman

callistris wrote: »

Do mind telling me what speeds you get with Sky, and what speeds you were on before?

What some other random user on a different line gets from the same ISP is completely irrelevant. Your line speed is largely a result of the exchange distance and the line quality-changing from BT to an LLU service makes no difference at all in that respect.

Mark_In_Hampshire

If the user is on ADSL and Sky LLU is ADSL2+, and the line could see an improvement in speed migrating from one to the other (the other "respect").

Hence bod1467's question - the line stats enable us to see whether an improvement in speed is possible/likely. In this case, looks as though somewhere in the realms of 14Mbps should be possible downstream if the down attenuation was 11 (if it's really 110 I'm puzzled as to how it works now!) but he/she is more qualified to answer that than I.

salthepal

abacab wrote: »

Changed a month back.
Smooth changeover with mac code and great speed now after 3 years of slow intermittant BT.
Queries dealt with promptly by Sky's UK call centre.
How refreshing!

I second that. I changed on 19th December and am getting 16 instead of 5.
I agree about the Call centre too - and as a bonus all calls are free when you go through Talk.