V+ box - 3 months

pedro43

I had been a virgin customer until last November when i moved in with Mrs Pedro into a non-cabled area. Virgin were supposed to collect the box on my moving out day. they didn't i emailed them twice, finally got a date rearranged for the 6th December. no show again.

i've since emailed a further 3 times and haven't had a response other than their automated "we will respond in 48 hours" joke!

Has anyone had anything similar? i am aware the Ts and Cs state the box is owned by them so i can't sell it.

some people have faced £250 charges for not being able to return the box.

but i was thinking i could write a letter demanding 'storage costs' relative to the size of the box compared to my home and the homes value? do you think this would work?

I would of easily moved back to Virgin as soon as i was in a cabled area... but this level of customer service is making want to stay with Sky.

spike7451

Ring them & ask them to send you out a pre-paid jiffy bag.

Kurtis_Blue

Recorded letter stating previous contacts giving x days to collect or item will be recycled at a weee point, job done.

stephenliverpool1

Or instead send an email complaint to the VM CEO and you avoid postage costs. Also try asking for compensation for their unreliability.

pedro43

tried the jiffy bag thing - apparently they don't do them anymore.

katejo

pedro43 wrote: »

tried the jiffy bag thing - apparently they don't do them anymore.

You mean that Virgin doesn't supply them anymore? I have a new box being delivered this Friday and was told that I would be given a bag to send the old (pre HD socket) one back.