Phones4U wont replace my broken phone

Quentin

Guys_Dad wrote: »

Quite right! Any unauthorised rep who comes on this forum not trying to promote the company or sell anything but who has made 2 helpful posts to the OPs trying to sort out their problem should be discouraged and accused of being patronising.

Not the sort of person we want on here at all.

Your sarcasm is unnecessary.

No one knows if the poster was authorised or unauthorised by phones4u.

But they appear to now be banned from here as they have disappeared without trace!

Businesses can get "the right to reply" on MSE without being officially authorised by MSE - all they have to do is follow the instructions. But it seems phones4u don't want to do this, so they cannot be too concerned about the way they are described in this thread as a scam/fraud operation (or maybe the cap fits?):

https://forums.moneysavingexpert.com/discussion/3753851

grumbler

Quentin wrote: »

No one knows if the poster was authorised or unauthorised by phones4u.
...
Businesses can get "the right to reply" on MSE without being officially authorised by MSE - all they have to do is follow the instructions.

It is the spirit and not the form of law that keeps justice alive.

There are rules and there is a common sense.
Cynder has not posted any information and any contact details. The advice was just to contact p4u with some reference. This couldn't do any harm to anybody.

There are so many stupid rules around in our life that you have to be stupid too to follow blindly all of them.

Quentin

grumbler wrote: »

There are so many stupid rules around in our life that you have to be stupid too to follow blindly all of them.

Most businesses would want a right of reply after being dubbed as a scam/fraud on a site like this.

Yet apparently not so (from "cynder" posts here (now deleted) nor phones4u????)

aleph_0

There is also already a Phones4u company representative account which isn't hard to find:
http://forums.moneysavingexpert.com/member.php?u=726293

Which could/should have be used. It seems reasonable to expect someone claiming to post as a representative to follow the rules of the forum, not least to protect a company itself (if the user later turns out to be non-legitimate, and damaging the reputation of the company, for example).