Phones4U wont replace my broken phone

TaffManKent

:mad: hi i bought a new phone on boxing day 2011 and the other day it wouldnt charge so i took it back to the shop and they said they wont replace it :mad: what do i do now i have a phone i payed £129 for and cant use it Can any body advise me what to do TaffyManKent

bengalknights

You should be able to claim under the phones guarantee.

Go back to them and request repair/replacement under manufacturer guarantee.

sdduk

Why won't they replace the phone? did they give you a reason

Even if they won't replace the phone like said above they have to repair it the phone is not even a month old yet.

grumbler

bengalknights wrote: »

Go back to them and request repair/replacement under manufacturer guarantee.

The retailer has to repair/replace under the SOGA, not the warranty, although some retailers may do this on behalf of the manufacturer.

grumbler

TaffManKent wrote: »

...they said they wont replace it ...

You cannot demand replacing. It is up to them either to replace it or to repair it.

Tony5101

How do you know that the phone was bought from P4U? The OP hasn't said where he got it from??

visidigi

cynder wrote: »

Hi There TaffyManKent

Phones 4u are sorry that you have not been satisfied with the level of service that you have received with your faulty phone. We would like to hear from you about this experience and to have the opportunity to assist with your issue, so please contact us using our free Customer Services Live Chat. Please contact our Live Chat service between 9am - 5pm Monday to Friday and quote your reference number 3203206.

I am unable to give you any advise as there was no information to what phone you have purchased from Phones 4u, so we hope to hear from you soon and if you need to contact Phones4u for any reason, then feel free to visit us on our dedicated Support website Support.Phones4u.co.uk, where you can find answers to our Frequently Asked Questions, Dedicated Forums, Expert Events and our Customer Service Live Chat.

Chris Phones4u

You need to have permission to post here, I suggest you seek it.

visidigi

Tony5101 wrote: »

How do you know that the phone was bought from P4U? The OP hasn't said where he got it from??

subject line?

Tony5101

PMSL - yeah - just realised that...DOH! Wouldn't care...I scoured all of the posts 3 times just to make sure I hadn't missed the retailer!

Specsavers here I come

Quentin

cynder wrote: »

Thank you for the heads up.

The request for permission was sent, so thank you again for the advise.

Chris Phones4u

A patronising response or what??

Despite getting the "heads up" you just continue to use the forum for your company!!

https://forums.moneysavingexpert.com/discussion/comment/50508847#Comment_50508847

Why do you think phones4u are different, and can just break the rules and use these forums like this?

Guys_Dad

Quentin wrote: »

A patronising response or what??

Despite getting the "heads up" you just continue to use the forum for your company!!

https://forums.moneysavingexpert.com/discussion/comment/50508847#Comment_50508847

Why do you think phones4u are different, and can just break the rules and use these forums like this?

Quite right! Any unauthorised rep who comes on this forum not trying to promote the company or sell anything but who has made 2 helpful posts to the OPs trying to sort out their problem should be discouraged and accused of being patronising.

Not the sort of person we want on here at all.