HELP! Multiple credit searches from T Mobile caused by Tesco Web error-advice pls?!

DEBTMONKEY1A

Hi all! Applied for the deal on here with 20000 club card Tesco points. Tesco System kept bringing up an 'error'. No e-mail to say application approved/declined. As my credit history/file/rating is pretty damn good I was confused. When onto my checkmyfile.com-found TWENTY hard searches on Equifax only!

Phoned Tescos 'application' team-they're aware there is a system error & said they'd contact T Mobile to remove.I did a manual application over the phone-DECLINED. Sent by 'signed for' ...a letter to T Mobiles credit referencing Team-asking for all but 1 search to be romoved. Have also lodged a dispute (I'm on the 1 month trial with Equifax) with Equifax. NO SEARCHES on Experian -credit score (I know these are not gospel!) 899. Credit score on Equifax-330 (!!!!).

Called T Mobles customer care team (they say no number for credit department-anyone know any different??-only letters accepted). very helpfull lady read my notes. To add insult to injury-a/c with T Moble APPROVED (overturned by underwriters) but a note on my file saying 'credit searches lodged properly-no error on our part-we will not remove them' (??!).

Has anyone got any idea of the best/quickest way to deal with this?? I think I've done the right thing(s)???!

To further annoy me-on calling Tesco Phone Shop back-one department says 'yes-we'll honour deal-call the Telesales team'. Call them-they say 'go to a tesco phone shop-they can overtide a credit decision-we need to do a FRESH credit search'...call original applications department who now say (this is after a previous manager in that department said it would be ok!) -'sorry-we can't help'-even though it's THEIR error!! Will probably try again this am when their telesales team are quieter...any idea good people??:(

(Have also posted in Credit rating Thread-sorry mods-not sure which would get more answers?)

DEBTMONKEY1A

Edit...e-mail through saying ACCEPTED. Called & was given a reference number. I'm lost for words after AGAIN being told this am it was impossible. 20000 club card points honoured!!!!! Now....just need to get searches taken off........!