i am sure someone has stolen it!!!

visidigi

Have you asked Orange to see if the phone has been activated? - they would have expected it to be paired with your daughters sim, so if it isn't they may be able to trace it.

Additionally, your daughter needs to accept that these things happen - not worth not speaking to you over - after all if she had been in to sign for it there wouldn't be an issue

POPPYOSCAR

paulwellerfan wrote: »

i have phoned up the delivery company and they are investigating.

do i report this matter to the police.
can orange just automatically block it?

Investigating? What are they going to do exactly?

I do not think the police will be interested. How do you know the phone was in the package in the first place?

I still think you should take this up with the sender, it is their responsibility to make sure you receive it, they should take this up with the delivery company, unless you organised delivery with them yourself(your daughter that is).

What have orange said about blocking the phone?

paulwellerfan

Orange apparently have looked on their computer and said that the i phone was sent out in the same package as the iPAD.

When my daughter gets home i am going to get her to ring orange, and i will talk to them myself ( as they wont talk to me because shes the customer)
i will then ask them if the phone has been activated.
many thanks for everyones help
i will keep you all informed of any progress

POPPYOSCAR

Good luck.

Stand your ground with them.Remember, you did not receive a phone!!!!!

paulwellerfan

Well just got back from picking my daughter up and it seems like orange customer service is closed for the night.
i have told my daugher that she needs to give me permission to speak to orange.
as i wont get around to seeing her till 8pm tomorrow night. then it will be the same situation again.

i have asked her if shes told orange to block the phone but she said that it doent matter as who ever took it wouldnt use the SIM that it came with.
i thought that orange could block any of there Iphone even if the person wasnt using the allocated SIM.
Can the phone be rendered as usless by orange.? i am hoping so.

P.s poppy dam right i am going to be standing my ground on this one.
it seems Iphone are expensive enough when you actually have the phone- doubly expensive when you havent recieved it.
(sorry for the spelling mistakes as i am typing fast as i am so fustrated by the whole thing.)

Jeff_Bridges_hair

They can block the IMEI number that the phone was issued with though - not just the Sim. And trying to circumvent the IMEI number is illegal IIRC.

bod1467

Unless doing so is easily traced, I doubt anyone who's stolen an iPhone will care about the legality.

paddyrg

Individual phones can (and regularly are) blocked by EMEI - which is impossibly expensive to change as it identifies the hardware itself. Block an IMEI and the phone is bricked for Europe, any network, any SIM card, which is why you don't get so many muggings for phones as we did back in the early days. I think some third-world carriers still allow them, but it would be bricked for EU use at least.

I_luv_cats

SANDERS: It is a bit tricky, but you know unfortunately the sender is liable for the condition of the goods until they’re actually delivered, so that you know it is something in the favour of the receiver of the item - you know I’ve got the parcel, I’ve opened the parcel, it should have two items, it’s clearly only got one. I don’t know what you do if there’s signs of damage. I mean this may have turned up looking completely undamaged and clearly the item didn’t go in, so you know it must have been the person sending it who’s at fault. If it comes damaged, was it somebody else’s fault? But, nevertheless, you have to go back where you started and say you promised me two items. There is only one and you’re liable.
LEWIS: Yes, so it is the sender who’s liable. I think that is a very important message to get over: even if the Post Office lost it or somebody nicked it or whatever, it’s the sender who is liable. Well thanks very much for that tweet, Vicky. I hope that works out for you


http://news.bbc.co.uk/1/hi/programme...ox/9662736.stm




Consumer Direct might be able to give you more advice

To get information or advice, call Consumer Direct on 08454 04 05 06 or fill in an online form.
The helpline is open Monday to Friday 9.00 am to 5.00 pm.

jobbingmusician

You have kept the packaging, haven't you? It should be clear to anyone examining the packaging whether it is big enough to have contained both an iphone and an ipad. I agree that a 4" slit is unlikely to be large enough to have removed an iphone through - don't forget, the box for the phone has to be large enough to contain the charger etc.

PS You haven't said how closely you have examined the packaging. It doesn't say package 1 of 2, does it?