Chargeback- £50 admin fee???

texranger

arcon5 wrote: »

I can't comment on that personally, but I do believe texranger does infact own a webhosting company so inclined to believe him when he says..

yes i run a web hosting business and have domains with several registrars including fasthost.

all will send several renewal reminders well before renewal date along with emails if you make any changes to your account such as turning off/on auto renewal.

these emails are sent to the domains listed admin email address, so if you have changed emails, then it up to you to make sure you have a current email address listed for your domains and registrar accounts.

all fasthost need to do is to prove the email was sent. if yoyu have accepted their TOS which will state they will charge a £50 if you make an unfair chargeback then they can claim this off you through the courts. most hosts will not take it this far.

our own terms give a breakdown of invoice shedule and if unpaid after 14 days an LBA is issued with a charge of £12.50 ( this covers our charges to issue along with an admin fee), normally if this is ignored then we right the debt off, but this usually has the effect and gets paid by the client. we have only taken 1 client to small claims as this was just because after we issued the LBA he become very abusive even after he had not paid hosting for 3 months. his hosting was only £10 a month, but after the small claim with all the charges he ended up paying us £250 through the courts, even after this he started spamming us so we reported him to his ISP and the police.

arcon5

bod1467 wrote: »

When is the county court involved in chargebacks? Never, unless a small claims action is raised.

If op is charged they can persue to company via the courts for a refund where a judge will decide -- and visa versa.

So if either party deem the others actions unfair, they can take the case to the county court to decide what is and isn't fair.

meer53

arcon5 wrote: »

If op is charged they can persue to company via the courts for a refund where a judge will decide -- and visa versa.

So if either party deem the others actions unfair, they can take the case to the county court to decide what is and isn't fair.

For 12 quid ?

arcon5

meer53 wrote: »

For 12 quid ?

For the £50 chargeback fee -- keep up

the_matrix

Thanks everyone. Let me see if I can find this elusive email.

bod1467

arcon5 wrote: »

If op is charged they can persue to company via the courts for a refund where a judge will decide -- and visa versa.

So if either party deem the others actions unfair, they can take the case to the county court to decide what is and isn't fair.

You answered a question that I didn't ask. A county court is not involved in determining whether a chargeback is valid - its either the retailer or the payment processor. County court is only involved IF either party raises a small claims action, NOT in the first instance (which was what I asked).

arcon5

bod1467 wrote: »

You answered a question that I didn't ask. A county court is not involved in determining whether a chargeback is valid - its either the retailer or the payment processor. County court is only involved IF either party raises a small claims action, NOT in the first instance (which was what I asked).

Whats your point?


If Fasthosts are subjected to a successful chargeback and wish to charge the forementioned charge of £50, plus recovering of said sums then they turn to the courts for a judgement. In the same way the buyer can use the court service to fight it.

bod1467

arcon5 wrote: »

Whats your point?

My point is your answer to my post (previous page) was incorrect, because you answered a question that I didn't ask.

Yes - court is an option. And your comments are probably correct in this respect. But courts don't decide IN THE FIRST INSTANCE whether a chargeback is valid. And THAT was what I asked.

Flyboy152

arcon5 wrote: »

Why would they?

Their merchant account supplier will charge a fee in dealing with chargebacks instigated, so if the chargeback can be deemed unfair I don't see why they should suffer a loss nor why it wouldn't standup in court.

Becasue I would imagine that there is no independent assessment of what is fair or unfair.

Flyboy152

regency_man wrote: »

Agreed - I have the same. Could you possibly have made a mistake and not actually turned off the auto-renew - didn't press 'Confirm' or 'Apply Settings' etc??

Very hard for you to prove you did and very easy for them to prove you didn't. Unless you have this confirmation email.

Further, even when auto-renew is enabled Fast-Hosts send you a courtesy reminder 30 days prior to processing the renewal so that you have chance to turn it off and cancel the renewal. It reads (just copied out of my inbox):



I think fast hosts would have a pretty good chance to successfully defending this one and charging you the £50 admin fee.

They would also have to justify the fifty pounds.