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Vodafone incompetence and lies!
Comments
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Hi thetriggerhappypwner,
It's very disappointing to hear about the issues you have faced recently and I would like to see if I can turn this around.
As mobilejunkie has mentioned, you can email in to me personally via the address here with WRT135 FAO Heidi in the subject. Please also include a link to your post. I will be happy to address any ongoing problems.
Kind regards,
Heidi
Web Relations Team
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
That depends on what you want to know...0
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thetriggerhappypwner wrote: »That depends on what you want to know...
What a strange reaction to an offer of help.0 -
How so? I was trying to get straight to the point.0
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thetriggerhappypwner wrote: »How so? I was trying to get straight to the point.
Then get straight to the point and email Heidi.0 -
How?
I cannot see any links to "email Heidi"...0 -
Look harder:Vodafone_company_representative wrote: ».. you can email in to me personally via the address here with WRT135..0
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What's "WRT135"???0
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thetriggerhappypwner wrote: »What's "WRT135"???
WRT = Web Relations Team. I would imagine 135 gets it to the right team.0 -
To be honest i have found Vodafone customer service ok for such a large company, on most occasions sorting my problems very well with a couple exceptions. The representative on here seems to have shown a proactive manner.
On a side note a few people mention the repurcussions of cancelling a direct debit... purely from interest i was wondering what these actually are? It has always seemed to be something that would cause problems, but i have never known why!0
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