Seller + warranty-help me word my response without swears!

johnnyboyrebel

Alias_Omega wrote: »

The chances are if its something which can be carried, then the retail seller will want it returned to be test/analysed before a refund/replacement issued.

This will cost YOU, as they wont pay your petrol/parking etc for both ways.


The reply to this thread was regarding the £3.00 for a replacement. We argree that the £3.00 should be paid, as the seller can insist on the item being returned through the postal system for analysis/testing before a replacement issued.

Can you work out for me if it will cost than £3.00 to send a laptop charger via a tracked postal method?, including packaging costs, fuel/bus to the post office etc.

If its more than £3.00 (one way of course), then the answer to the question is YES, and the £3.00 should be paid to save money.

After all, this is MSE.....

Sorry I missed the bit where OP stated that to return it, they have to drive it back to the premises themselves or get on the bus :rotfl:

It was purchased online and is faulty therefore it is down to the seller to arrange the return back to them at their own cost, if it turns out to be non faulty then the seller can take it from there in regards to recouperating the costs. If it is faulty then seller simply sends another out.

It is not a difficult resolution. The problem with eBay is anyone thinks they can 'run a business' on there but many don't actually understand how one works and when they find out they don't 'have' to cover return costs etc. they don't. A business (whether officially a 'business' or 'private') can only survive by offering the best customer service possible (this means go above the standard 'rules')

scheming_gypsy

johnnyboyrebel wrote: »

It was purchased online and is faulty therefore it is down to the seller to arrange the return back to them at their own cost, if it turns out to be non faulty then the seller can take it from there in regards to recouperating the costs. If it is faulty then seller simply sends another out.

isn't that the other way round? that you send it back at your cost and then the seller refunds you the cost of postage?

GabbaGabbaHey

johnnyboyrebel wrote: »

I actually bought a TV the other day, a big 3D LED badboy. It comes with a 12 month warranty by default. If it developed a fault within 12 months i would send it back and get a replacement FREE. If the company said 'sure you can have a replacement but we want £10 for delivery back to you" then I (as would anyone) would tell them to get stuffed.

Yes, but:

1) How much would it cost you to send it back (either by courier or in petrol/parking)?
2) The seller might ask you to get an engineer's report (at your expense) to prove that it is faulty.
3) In the OP's case, the seller is offering to extend the warranty by 5 months. That's worth something.

If your TV broke, and the seller said that they wanted £10, but they wouldn't ask you for an engineer's report, they would send you out a brand new TV, and they would extend the warranty by 5 months, would you really tell them to stuff it???

lovinituk

johnnyboyrebel wrote: »

I actually bought a TV the other day, a big 3D LED badboy. It comes with a 12 month warranty by default. If it developed a fault within 12 months i would send it back and get a replacement FREE.

Its actually more likely that they would repair it (where possible) and send it back with no extension to the warranty.

esuhl

GabbaGabbaHey wrote: »

If your TV broke, and the seller said that they wanted £10, but they wouldn't ask you for an engineer's report, they would send you out a brand new TV, and they would extend the warranty by 5 months, would you really tell them to stuff it???

It's not really relevant whether you would or wouldn't tell them to "stuff it". The point is that you have the legal right to do so.

And since doing so would save money... And this is a "money saving" forum... Is it really unreasonable to expect someone to decline the invitation to pay for a new item when they have a warranty that covers them for a free replacement?

johnnyboyrebel

scheming_gypsy wrote: »

isn't that the other way round? that you send it back at your cost and then the seller refunds you the cost of postage?

Not for a company with any business acumen. If a customer complains of a fault then the item has a fault (until proved otherwise) therefore the main option is to arrange collection of the item from the customer at sellers cost OR (as you say) ask them to return and refund return costs. Personally the seller collecting is the norm (maybe not with eBay although this isn't a normal marketplace)

johnnyboyrebel

GabbaGabbaHey wrote: »

Yes, but:

1) How much would it cost you to send it back (either by courier or in petrol/parking)?
2) The seller might ask you to get an engineer's report (at your expense) to prove that it is faulty.
3) In the OP's case, the seller is offering to extend the warranty by 5 months. That's worth something.

If your TV broke, and the seller said that they wanted £10, but they wouldn't ask you for an engineer's report, they would send you out a brand new TV, and they would extend the warranty by 5 months, would you really tell them to stuff it???

1) Nothing as any business with half a brain would arrange a collection (especially for a £1000.00 + TV)
2) No they wouldn't, eBay maybe but I am talking real businesses here.
3) It is worth something but buyer has already paid for something which comes with a 12 month warranty.

Does anyone by me and esuhl know what a warranty is? Why pay for a warranty if you are going to pay ANYTHING if the item gets a fault?

heresfritzl

Gotta say, I like johnny's view, everyone else, ehhhhhhhhhh.....
. Item still under warranty
. Item failed after under a year of usage.

That alone, is the onyl two important reasons not to pay £3 for a replacement.
Regardless of extended warranty. Firstly, OP was under warranty, free replacement is free replacement. Every pound helps am I right fellow savers? Secondly, the item failed in under a year. Unless OP was unlucky, these are quite possibly not very good items the seller is offering, especially in the year 2011/12, quality electronics last a great deal of time. Therefore, to pay £3, for an item that has previously failed on you, seems somewhat silly to me.

Yup, paying money whilst under warranty for replacement = seems silly personally.
Using same item from same seller when it failed in under a year previously = silly and risks damaging your goods when it's electronics. Frankly, I would've gotten my free replacement, put that thing on ebay, and put the money it made toward an item from a different seller.

pendulum

heresfritzl, what about the chance that if you did not send the £3 you could end up with nothing.
The item was purchased from a distance and they are now likely to be outside any window for claiming their money back, leaving bad feedback, etc. You'd have to go to Court to try and get the money back, hardly a practical option for a cheap charger, and would likely be seen as a waste of Court time.

If they want a replacement charger, sending £3 is the best bet.

johnnyboyrebel

pendulum wrote: »

heresfritzl, what about the chance that if you did not send the £3 you could end up with nothing.
The item was purchased from a distance and they are now likely to be outside any window for claiming their money back, leaving bad feedback, etc. You'd have to go to Court to try and get the money back, hardly a practical option for a cheap charger, and would likely be seen as a waste of Court time.

If they want a replacement charger, sending £3 is the best bet.

It's under warranty therefore they cannot end up with nothing unless the seller is difficult but any seller could be difficult so not sure what your point is.