Seller + warranty-help me word my response without swears!

Aquatronixjenny

You are getting a fresh warranty with the new lead though. If they send you a replacement FOC then you won't get a fresh warranty with it - so to me it seems like a good deal. How much did you pay for the lead in the first place?

I think the seller is trying to offer you a compromise that involves minimum hassle on your part, and will get you a replacement lead with a new 1 year warranty. You do have the option to say no but you should expect to have to send the old lead back to maybe just have it repaired (a warranty doesn't always mean replacing with new) yes you will get your return postage costs back under SOGA but you will be without a lead for a little while.

hermum

If you'd bought it on the high street & it failed you wouldn't get your bus fare or petrol & parking costs covered to return it to the shop. Those costs would probably be more than £3.

the_lunatic_is_in_my_head

"If you'd bought it on the high street & it failed you wouldn't get your bus fare or petrol & parking costs covered to return it to the shop. Those costs would probably be more than £3."

If you was returning before the point of acceptance of the goods then yes you would be entitled to claim for any costs as the consumer should be put back in the position at which they started.

I believe after the point at which the goods are deemed to have been accepted a partial refund may be made based upon how much use the consumer has had against the expected lifespan of the product. My mattress has a 5 year guarantee and the example the company give is if claiming after 3 years they would refund 2/5 of the price paid.

In this instance as OP has had 4 months worth of use, I don't think the £3 is unfair considering a new 12 month warranty is in place as well.

Enterprise_1701C

I think this is fair too - if you could get there and physically take the old lead in then you would get a free exchange, but they are taking your word on this and not asking you to send in the old unit, and you get a new unit with a warranty. Have you checked how much these are on line? You are getting a bargain, bite there had off and politely accept.

esuhl

ludovico wrote: »

I believe after the point at which the goods are deemed to have been accepted a partial refund may be made based upon how much use the consumer has had against the expected lifespan of the product. My mattress has a 5 year guarantee and the example the company give is if claiming after 3 years they would refund 2/5 of the price paid.

In this instance as OP has had 4 months worth of use, I don't think the £3 is unfair considering a new 12 month warranty is in place as well.

The idea of a partial-refund based on how long you've had the product relates to the Sale of Goods Act and, in your case, the specific wording of your warranty.

I don't think anyone can say whether the vendor is being cheeky until we know what the terms of the warranty are. If it says that, in addition to statutory rights, you can return a faulty item at your cost for a new one, then a £3 would be acceptable. If the warranty says that the item will be replaced and postage refunded, then £3 is an additional charge that need not be paid for the OP to make a claim.

sharpy2010

THE SELLER IS sending A BRAND NEW ONE FOR £3!!!!!!! HOW is THAT UNREASONABLE?!?!

bris

If you want to go down the soga route then you need an engineers report to state that it has an inherant fault after 6 months, if you go down the warranty route then you need to agree to the terms of the warranty. For £3 it isn't even worth this thread.

johnnyboyrebel

Again, the sense of eBay is beyond me!

You were promised a 12 month warranty, the item is faulty within this period and the seller is asking you to pay for a replacement? Even stranger, everyone here thinks this is ok????

I actually bought a TV the other day, a big 3D LED badboy. It comes with a 12 month warranty by default. If it developed a fault within 12 months i would send it back and get a replacement FREE. If the company said 'sure you can have a replacement but we want £10 for delivery back to you" then I (as would anyone) would tell them to get stuffed.

Is this seller a private one or a business? Not that I care about what policies they 'have to' adhere to or not, I just wonder if it is a business then what kind of cowboy outfit this business is?

You should get a replacement free of charge as it is faulty.

I find it ironic that the very people who are members of a forum about 'moneysaving' are quite happy to spend so freely......

Alias_Omega

johnnyboyrebel wrote: »

My big LED 3d TV

If it developed a fault within 12 months i would send it back and get a replacement FREE

The chances are if its something which can be carried, then the retail seller will want it returned to be test/analysed before a refund/replacement issued.

This will cost YOU, as they wont pay your petrol/parking etc for both ways.


The reply to this thread was regarding the £3.00 for a replacement. We argree that the £3.00 should be paid, as the seller can insist on the item being returned through the postal system for analysis/testing before a replacement issued.

Can you work out for me if it will cost than £3.00 to send a laptop charger via a tracked postal method?, including packaging costs, fuel/bus to the post office etc.

If its more than £3.00 (one way of course), then the answer to the question is YES, and the £3.00 should be paid to save money.

After all, this is MSE.....

esuhl

Alias_Omega wrote: »

The chances are if its something which can be carried, then the retail seller will want it returned to be test/analysed before a refund/replacement issued.

This will cost YOU, as they wont pay your petrol/parking etc for both ways.

But the OP presumably bought it online, so (returning to the original point) petrol and parking costs are irrelevant.

Alias_Omega wrote: »

The reply to this thread was regarding the £3.00 for a replacement. We argree that the £3.00 should be paid, as the seller can insist on the item being returned through the postal system for analysis/testing before a replacement issued.

How do you what the terms of the warranty are? If they say that in the event of a fault a new item will be supplied and any postage paid for or refunded, then why should the seller pay unless they think that's an acceptable fee for the warranty extension?

Alias_Omega wrote: »

Can you work out for me if it will cost than £3.00 to send a laptop charger via a tracked postal method?, including packaging costs, fuel/bus to the post office etc.

If its more than £3.00 (one way of course), then the answer to the question is YES, and the £3.00 should be paid to save money.

After all, this is MSE.....

I can work out that £0 is less than £3 and if there's a legally binding contract that states that the replacement will be completely free (including postage), then there's no need to waste £3.

After all, this is MSE