Another SCS Sofa dispute

wealdroam

uptomyeyeballs wrote: »

I think i'm going to be pitching for £200...

That's fine if you can justify it.
Can you demonstrate that you have lost £100 for the full day and £50 for the two half days?

In that article you linked to earlier, you will see that you are entitled to no compensation for 'the aborted first delivery'.
You were planning to take that time off anyway.

oldoakey

Your problem sounds typical of fiber only seat fillings they flatten and loose shape very quickly but to be fair some people prefer them.

I have come up with a cheap answer to this problem before by inserting a 3" deep piece of foam that is rounded off at the front edge only (think of a quarter of a circle) put this under the fiber seat cushion but inside the cover with the semi circle at the bottom edge. Hope you can follow that!

What this does is lift the whole inner and give it some body (why they don't just use a fiber foam inner mix I don't know) we have used them for years and they are much better than a straight fiber only filling at not that much more cost.

As this is removable if you do get another visit you can just take it out.
By the way it does take some work to get the piece of foam into the correct position but just keep at it.

Good luck

uptomyeyeballs

wealdroam wrote: »

That's fine if you can justify it.
Can you demonstrate that you have lost £100 for the full day and £50 for the two half days?

In that article you linked to earlier, you will see that you are entitled to no compensation for 'the aborted first delivery'.
You were planning to take that time off anyway.

I'm not including the first aborted delivery in my claim, i'm talking about the time taken off since then and for the next upholsterer visit (they only give a 2 hour window). That means 3 half days holiday + 5 months with a saggy cushion that looks hideous. I've got 'Margaret' ringing me on Thursday from aftercare, apparently to talk about escalating this, so we'll see how I get on with my claim. They've already offered a refund of delivery cost, which i've rejected as inadequate. If they'd got it right at the second attempt, I wouldn't be talking of claiming anything (an honest mistake). To do it twice though is incompetent.

uptomyeyeballs

oldoakey wrote: »

Your problem sounds typical of fiber only seat fillings they flatten and loose shape very quickly but to be fair some people prefer them.

Good luck

The thing is, I paid extra to not have fiber only seat fillings. If they can't provide what I paid extra for, the claim will then go on to include that refund too (another £100, so £300 in total).

3 x half days off work (£150)
Refund of extra amount paid (£100)
£50 compensation

171 days on, and counting

ScS_representative

Hello Uptomyeyeballs,

I'm sorry to read about the trouble you have had with your ScS sofa.

We have dedicated customer care pages on Facebook and Twitter where any complaints are sent direct to our escalations department and will be dealt with quickly.

Facebook: facebook.com/ScSCustomerCare
Twitter: Twitter.com/ScSCustomerCare

Please private message your account number and post code through one of these pages, I will then look into this and find a solution.

Many thanks,

Kate, The ScS Online Team

P.s Should you not have access to these pages please reply and I will advise of another solution.

uptomyeyeballs

Thanks Kate,

I've sent you the details on the Facebook page

Regards,

Edit : I've just had a further call from Customer Care about the details on Facebook, but it wasn't anything to do with escalation of this complaint, which is actually what I want to speak to someone about. I was told I was in the diary for a phone call from escalations today, but as yet I've heard nothing.

uptomyeyeballs

I now have a new delivery date of 6th November. However, they can't tell me if it's AM or PM. It will be the responsibility of the upholsterer to ring me the night before.

This one had better be right. ;-)

The suite was ordered on 28th April 2012 !!!

uptomyeyeballs

They have finally got my order right. :-)

ScS_representative

Hi Uptomyeyeballs,

Happy to hear you are now happy with your sofa. Once again I apologise for the inconvenience this has caused you.

Many thanks,

Kate, The ScS Online Team

uptomyeyeballs

Unfortunately, i've found another defect has developed after only 4.5 months of (light) use. On the back of the corner section of the suite, on the same section that the wrong cushion was supplied, behind the cushions, three holes are now apparent where the fabric of the base unit is pulled taught over the frame. They are visible from above. I'll be ringing the customer support line again today.