Another SCS Sofa dispute

leon103

concerned43 wrote: »

because trading standards will not take up an individual case - hence why CAB have been sending them numerous cases. I have been though this with several clients and all had taken out the finance for their suites - we wrote to the finance company saying that the client is rejecting the furniture under the sale of goods act and that they will not be paying the finance agreement and seek that the furniture is uplifted at the clients convenience. All got their agreements cancelled and sought another suite elsewhere.

PS - I have found under staffed CABs advising clients to go to trading standards as they do not have the time to deal with it! knowing that Trading Standards will not do anything about it!

Thanks. I want to keep the sofa because we have totally decorated to suite the colour and style so that would be even more cost, I just want the cushions to be refilled with either more filling or better quality. I am going to send SCS another letter with some of my concerns that I have highlighted in my first post. If no joy I will go to CAB, and the finance company.

leon103

Well finally got a reply to my letter, well I say reply with a big smirk on my face.

I got a ton of photos taken by the upholsterer. These don't really portray the problem, which has got worse since the photos were taken over two months ago. The content of the letter was the same I had received before. I am giving up on SCS and am now looking at complaining to the finance company because we just want rid of the sofa and to start our search again. Any advice on complaining to the finance company?

leon103

concerned43 wrote: »

In that case your complaint should be put to the HP company and not to SCS! you should complain under the sale of goods act -for more info.
http://www.which.co.uk/consumer-rights/making-a-complaint/dealing-with-faulty-goods/

they also have sample letters on here too. you are in a very strong position as you have took out their finance for the product. if you need any more help then I suggest you visit your local CAB - don't let them fob you off to trading standards though and make sure you tell them you have the suite on HP!
hope this helps

Just reading this site and was wondering are the samples letters directed to the finance company or SCS. I am looking to visit my local CAB but they are only opened 10-15 and I am working away for the next few weeks.

Perelandra

Firstly, I hope eventually you get some resolution to this problem, as it really sounds unfair.

One thought I had- given your situation regarding the decorating of the room, have you looked into the cost of replacing the filling in the cushions yourself? I realise that this is *far* from ideal, and is a cost you shouldn't have to incur, but if the alternative is to go and get another sofa which may or may not go with what you've already done it may be a better solution (it sounds to me as though you care about the overall decor in your room).

Good luck.

leon103

Thanks for your message. Still no solution. Waiting to speak with cab. I have sourced a local firm that fqn supply filling at a low cost but I have protection that i tooi out and I think if I change the filling it will invalid my policy

kev.s

send them a soga letter (official template) listing the factual problems telling them you expect a reply within 14days, contact consumer direct they will email you a format to send. i had an issue with Reids furniture (see the thread) and this was the road i went down still took 12 months to sort out though but i got my full amount refunded... i did set up a dontbuyfromreidsfurniure facebook page though

MagicCats

'Sir' Really?

uptomyeyeballs

Have just sent this to SCS aftercare.

I bought a suite (paid by Visa) on 28th April from SCS Team Valley, Gateshead. Delivered on 28th June, after an aborted delivery on 22nd June. On 2nd July I reported a cushion fault (upholsterer came out 12th July and took photos). The corner cushion had different filling to the other cushions on the sofa. Upholsterer confirmed and another cushion was ordered.

On 21st Sept the new cushion arrived with a fitter. It was exactly the same filling as the cushion I complained about 10 weeks earlier! The fitter took more photos. I rejected the replacement.

Meanwhile, the suite looks completely wrong, with 3 good lofty cushions and a saggy one. It's now 5 months since I ordered, and I still haven't got what I paid for (the foam cushions were extra). I am now faced with the prospect of another 10 week wait for a second replacement cushion.

I've so far taken 3 days off work (2 days + 2x half days). I'll need more time off when the 2nd replacement cushion comes. I'm a bit sick and want to know what compensation you will offer for my inconvenience. This really isn't good enough.

wealdroam

uptomyeyeballs wrote: »

Have just sent this to SCS aftercare.

I bought a suite on 28th April from SCS Team Valley, Gateshead. Delivered on 28th June, after an aborted delivery on 22nd June. On 2nd July I reported a cushion fault (upholsterer came out 12th July and took photos). The corner cushion had different filling to the other cushions on the sofa. Upholsterer confirmed and another cushion was ordered.

On 21st Sept the new cushion arrived with a fitter. It was exactly the same filling as the cushion I complained about 10 weeks earlier! The fitter took more photos. I rejected the replacement.

Meanwhile, the suite looks completely wrong, with 3 good lofty cushions and a saggy one. It's now 5 months since I ordered, and I still haven't got what I paid for (the foam cushions were extra). I am now faced with the prospect of another 10 week wait for a second replacement cushion.

I've so far taken 3 days off work (2 days + 2x half days). I'll need more time off when the 2nd replacement cushion comes. I'm a bit sick and want to know what compensation you will offer for my inconvenience. This really isn't good enough.

I think you need to tell them what compensation you are expecting.

You need to place a value on your inconvenience.

You might find some ideas on that in MSE's Delivery rights article.

uptomyeyeballs

I think i'm going to be pitching for £200, mainly for the extra time i've spent on holiday off work waiting for upholsterers etc., but with a component for having to put up with a wonky sofa for probably best part of 5 months.