Glass in Meal - Pizza Express

VT82

Quat wrote: »

Why should you be compensated to a greater extent than someone who didn't have a voucher?

Why should they be compensated to a LESSER extent than someone who didn't have a voucher?

The compensation should depend on the nature of the distress, not how much was paid to suffer that distress. Restaurants tend to just waive the cost of the meal in question, as most meals are similarly priced, and this amount is normally about the right amount of compensation.

By your logic, someone losing a leg in an accident at DisneyLand should get more compensation that someone losing a leg in an accident at Blackpool Pleasure Beach.

rachbc

well I have just had a very nice phone call from Pizza Express - apologising profusely for what happened, promising a full investigation and also apologising for the managers response - apparently it was his first weekend there. They are also sending an email for us to take in to any branch for a free meal for all us inc drinks.

Azari

dfh2012 wrote: »

The way Quat posts you would think he/she was an eyewitness to the event and overheard everything the manager said and was also able to see his subsequent actions.

The way Quat posts you would think he/she/it is a PR droid for PE.

rachbc

Azari wrote: »

The way Quat posts you would think he/she/it is a PR droid for PE.

Nah - they were MUCH politer than 'it' was

timbstoke

rachbc wrote: »

Because we ended up paying £2.12 less than we would have done for a meal we didn't eat and didn't enjoy than we would have done if it hadn't happened and we'd eaten the whole lot and had a lovely afternoon

So what was the managers response when you told him you weren't happy with the solution he'd offered?

Hothead

You should contact a soliciter, glass in your food is very serious and has the potential to cause illness and injury. Take legal action and make sure they get whats coming to them.

stephen77

Hothead wrote: »

You should contact a soliciter, glass in your food is very serious and has the potential to cause illness and injury. Take legal action and make sure they get whats coming to them.

Trying to work out if this is sarcasm or not.

goodz

What a nuisance, I'm sorry to hear that you've had that rather worrying and tedious experience. When you just wanted to enjoy your pizza. Lucky it wasn't worse.

This reminds me of when the local kebab bloke sharpened his long knife and didn't wipe it so added lots of sharp metal filings to my kebab which I didn't notice or find out till about ten minutes later when I started to eat it and it cut my mouth and made it bleed a fair bit. I couldn't go back as I was on my way somewhere so I threw the kebab away.

Next time he was about to do it again so I asked him to wipe the knife. He pretended not to understand despite me saying it slowly and clearly several times and then pointing at the long knife and pointing at the sharp bits on it that we could both see. He continued to pretend not to understand and proceeded to cut the meat with the metal bits in again. So I walked out and never went back. What a wrong'un.

Then the same thing at another kebab place, had it out with them again, like the other lot they played dumb and pretended not to understand and put metal filings in with the food. So again I walked out and I've never gone back.

These days I very rarely have a kebab. What a surprise. If I do I watch carefully to check if they're going to be stupid again like the others. Kebabs are poison anyway so I've also given them up for that reason, and most other take away food because so much of the stuff is such poor quality.

goodz

dfh2012 wrote: »

You really need to have reported this. This chap is putting people at risk.

Yes, in retrospect, yes, you're right. If I'd swallowed the sharp metal shavings then that could have made me very ill or even killed me. Sometimes I complain and pursue bad behaviour but there's so much of it all the time everywhere that in general I'm afraid I just don't have the time and energy. I'd have to do it full time and recruit a team of ten thousand people to start to have an impact. It's not really doable. There are such huge numbers of inferior people at large getting away with their bad behaviour that really the only solution is to try to avoid it, you can't really do anything about it, it's endemic, universal.