Advice on rejecting a used car.

mikey72

pgilc1 wrote: »

........Having actually had experience with TS (as opposed to mickey who has just read about it on the internet) they WILL look at both sides of the issue and also on what the supplying dealer has done / is doing to resolve this.

Even IF they say the supplying dealer should refund (which they wont) all that does is, as you say, open up a world of pain, going through solicitors, courts, etc............

Not voluntarily by the look of it.

motorguy

funkycoldribena wrote: »

Hmmmm......

??

Just putting that back into the context you've taken it out of -

IF trading standards had said the dealer was obliged to refund AND the O/P wanted that AND the supplying dealer declined to do so THEN that would have opened up a whole world of pain relative to the O/P having to take the supplying dealer to court which could take six months easily and the O/P having an undriveable car in the meantime.

Fortunately the O/P got the exact outcome they wanted without even having to ask for it.

Hope that helps.

motorguy

photome wrote: »

I think they did need to do that, I dont think they went the "extra mile" they just did what they should have done. I do wonder if you would have done the same

They certainly didnt need to suggest a refund up front - they could have used that as a last resort possibly causing the O/P even more stress and worry in the meantime.

Likely i would have offered a repair (which the supplying dealer did) and if the customer didnt want that i'd have refunded (which the supplying dealer did).
A lot of these problems are more easily resolved by taking the right approach - something that was suggested up front to the O/P and they did do.

s_b

the seller has obviously taken on board the manufacturers advice that a repair on the block would not be ideal and so have given the buyer their money back
hell ive given money back on cars for less reasons than a broken mounting after sale but as weve said you cant just give money back without due checks,
i had a customer buy a car off me years ago and her son everytime he borrowed it told his mum their was a problem with a sidelight and i believed him and her because i had had a very similar prooblem a few weeks earlier on the same type of car
to cut a long story short i did everything to sort the blowing bulb and the owner was getting more exasperated with me and so i said right im fitting a replacement loom which i did but told her not to tell her son
guess what?
turns out her son had been making the story up to get free usae of the car
proved by the fact bulb still blew after complete rewire according to this son
moral of the story? all buyers are liers and you have to make decisions on the facts not heresay

s_b

a final point to note this car will have to go somewhere
my guess is an auction near you
seems reasonable that arthur
come on arthur stick your hand up

sold ................to the clown at the back with big shoes

fivetide

Great read. coming to it fresh it was good to see the OP get a result.

Some, well particularly 'a' person hasn't covered themselves in glory though!

5t.

mikey72

s_b wrote: »

............moral of the story? all buyers are liers .............

Probably the most telling line in the entire thread.

The moral of the story.

That's what a used car dealer thinks of all of his customers, so we should respect them as they respect you, treat them as they will be treating you.
They've already decided on how honest you are, before they've even met you.

mikey72

pgilc1 wrote: »

??

Just putting that back into the context you've taken it out of -

IF trading standards had said the dealer was obliged to refund AND the O/P wanted that AND the supplying dealer declined to do so THEN that would have opened up a whole world of pain relative to the O/P having to take the supplying dealer to court which could take six months easily and the O/P having an undriveable car in the meantime.

Fortunately the O/P got the exact outcome they wanted without even having to ask for it.

Hope that helps.

Let's remember, any cost, alternative transport, out of pocket costs, court fees can be claimed back. As long as the dealer has stock on the forecourt, the bailiffs can collect. And put their fees on it as well.
He'd have to be very dim to take that route.
(I've have to do that, not over a car admittedly, but I got the cheque after they lost. I even claimed for my time writing the emails, filling in the forms, and even the few pence for the telephone calls initiaily.)

s_b

basically some dont like to hear the truth as it is
anyone in direct contact with customers will know that you never get all the answers no matter how much you try
its one of the reasons i gave up doing repairs

funkycoldribena

s_b wrote: »

basically some dont like to hear the truth as it is
anyone in direct contact with customers will know that you never get all the answers no matter how much you try
its one of the reasons i gave up doing repairs

Please name your garages sb and phil cos I'll keep a 100 mile radius from them-thanks.