Advice on rejecting a used car.

atrixblue.-MFR-.

top result, and a good dealer, thanks for letting us know.

goes to show there are dealers who's customers are valued more than the motor and money.

thanks for the update, i had faith they would treat you fairly.

didsy29

atrixblue.-MFR-. wrote: »

top result, and a good dealer, thanks for letting us know.

goes to show there are dealers who's customers are valued more than the motor and money.

thanks for the update, i had faith they would treat you fairly.

Yeah they were very fair. They insisted the block could be repaired, but VW disagreed and right or wrong that would always have been on the back of my mind so I had to take the refund. It's a shame really but there was too many ifs and buts for me.

motorguy

didsy29 wrote: »

Just a quick update.

Went to speak to the dealer today and he offered me a refund before I even mentioned it! We couldn't agree on the terms of a repair so I'm taking the refund. All worked out quite well really. Take from that what you will!

Cheers for all your advice.

Great result!

motorguy

photome wrote: »

Great result

Not sure what that says about the dealers on here that have been posting on this tread

It says nothing other than the dealer in question went the extra mile for customer satisfaction - something a good dealer will do regularly.

If he had refused to do anything or refund, then the O/Ps only option would have been to pursue him through the courts, however as far back as page one Hintza & S B was saying stay calm and see what the dealer offers - something the O/P seemed to do and credit to them got the result they wanted.

As opposed to 'demanding' this or that, they acted sensibly.

Result!

:beer:

mikey72

Could just be the dealer was aware of the customers rights?
And thanks to this forum, (misinformation aside) so was the customer.

Dong what is required isn't really the "extra mile", but fair play, they weren't awkward.

motorguy

mikey72 wrote: »

Could just be the dealer was aware of the customers rights?
And thanks to this forum, (misinformation aside) so was the customer.

Dong what is required isn't really the "extra mile", but fair play, they weren't awkward.

They offered a refund even without the O/P having to ask.

They didnt need to do that.

Good to see good customer service is still alive and well in the car industry.

mikey72

I think I said "take what you can, give nothing back" wasn't a good business plan.

motorguy

mikey72 wrote: »

I think I said "take what you can, give nothing back" wasn't a good business plan.

Noone said it was.

funkycoldribena

pgilc1 wrote: »

Even IF they say the supplying dealer should refund (which they wont) all that does is, as you say, open up a world of pain,

Hmmmm......

photome

pgilc1 wrote: »

They offered a refund even without the O/P having to ask.

They didnt need to do that.

Good to see good customer service is still alive and well in the car industry.

I think they did need to do that, I dont think they went the "extra mile" they just did what they should have done. I do wonder if you would have done the same