Bt Bill for £5000

cgk1

DUTR wrote: »

however some have just gotta have the latest facebook and twitter updates etc.

Those are absolutely tiny updates, no way they can be responsible, even if you leave autosync on 24/7.

DUTR

cgk1 wrote: »

Those are absolutely tiny updates, no way they can be responsible, even if you leave autosync on 24/7.

I have to disagree, when I 1st had my handset, data was muching away HTC friendstream and SE inside facebook were the culprits, now that they are off, the only apps allowed to update is the weather a few times a day.

btbill

JJ_Egan wrote: »

No as it downloads slowly .

Not saying its not a BT problem but 99>99% of users who post same sort of thread are simply downloading the data often in the background .
If its Android a lot of apps update frequently sync can take a lot of data .

As DATA is turned on as opposed to off until required its not hard to run up big bills .


jje

There were no apps.

DUTR

btbill wrote: »

There were no apps.

Sorry yes there were, the handsets come pre loaded with some apps, there is a data counter, so you can check that at regular intervals, however as you have declined to answer about the settings adopted, I can only fear you have created a screen name to have a pop at BT mobile ?

What are the GPS settings? some use the gps head, some use network data

btbill

DUTR wrote: »

Sorry yes there were, the handsets come pre loaded with some apps, there is a data counter, so you can check that at regular intervals, however as you have declined to answer about the settings adopted, I can only fear you have created a screen name to have a pop at BT mobile ?

What are the GPS settings? some use the gps head, some use network data

What? How bizzare. I have rather more important things to do with my time than mess about with an imaginary BT problem. I have a family to get ready for a holiday for one. I received an ombudsman's final decision letter which is why I am posting here.I have a limited time within which to accept their decision. I no longer use the handset and cannot recall what the settings were in early 2010.
I do know that I did not change them before the bills came in at £35 per month.

DUTR

btbill wrote: »

What? How bizzare. I have rather more important things to do with my time than mess about with an imaginary BT problem. I have a family to get ready for a holiday for one. I received an ombudsman's final decision letter which is why I am posting here.I have a limited time within which to accept their decision. I no longer use the handset and cannot recall what the settings were in early 2010.
I do know that I did not change them before the bills came in at £35 per month.

Well now you have to decide if you wish to accept the ombudsman's suggestion, if you cannot remember what the settings were then how are you so sure that apps were not running in the background, it is you that is making the accusation against the phone comany so it is for you to prove it is they and not user error as to why the bills were more than usual. Enjoy your holiday :beer:

Crazy_Jamie

DUTR wrote: »

because they bill for the airtime used?

I appreciate that, but if on BT's own admission the amount may have been caused by a fault to a phone that they provided to the OP three months previously, then I'm wondering why they are still attempting to hold the OP liable for charges that were incurred due to a fault in a product that they supplied.

Pagan98

I don't understand how BT claim you have run up a £5,000 data bill when you're paying a fixed fee for unlimited data?

DUTR

Crazy_Jamie wrote: »

I appreciate that, but if on BT's own admission the amount may have been caused by a fault to a phone that they provided to the OP three months previously, then I'm wondering why they are still attempting to hold the OP liable for charges that were incurred due to a fault in a product that they supplied.

I don't know, I'm remaining on the fence without dismissing user error.

btbill

DUTR wrote: »

Well now you have to decide if you wish to accept the ombudsman's suggestion, if you cannot remember what the settings were then how are you so sure that apps were not running in the background, it is you that is making the accusation against the phone comany so it is for you to prove it is they and not user error as to why the bills were more than usual. Enjoy your holiday :beer:

I am not making accusations against the phone company. They are asking me for £5000 for data usage and I am suggesting that they need to prove what that data usage was. BT say they run their service over vodaphone and so it is they, not BT that have the specifics of the data usage. BT haven't been able to get that from Vodaphone. The ombudsman say they BT must provide me with the evidence but also want me to agree to pay half the bill without first seeing that evidence.

I am wondering however why everyone isn't getting bills of £5000 if pre-loaded apps are causing this amount of data usage without the phone user knowing.

Incidentally when speaking to BT today (again chasing detailed specifics of data usage) the operator described the bill as "insane".